Shipper Success Specialist, Amazon Shipping Operations

Shipper Success Specialist , Amazon Shipping OperationsAmazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment.As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession.The Amazon Shipping team drives strategic innovation to transform the shipping experience for our business partners.We leverage Amazon's core strengths in logistics excellence, flexible delivery options, and end-to-end visibility to create competitive advantages for our enterprise shippers.We play a critical role in listening to shippers and escalating pain points, enabling Amazon to improve and deliver world-class service while building a scalable and profitable network that brings value to both our customers and Amazon.Our team's dedication to service reliability and innovation directly supports our global tenets of maximizing existing technology while providing value-based pricing that works for shippers and Amazon alike.As a Shipper Success Specialist in San Jose, Costa Rica, you will be at the forefront of supporting our enterprise shippers, handling complex inquiries and escalations while delivering solutions that optimize their shipping operations.You will be responsible for resolving shipper issues, identifying trends, and contributing to continuous improvement initiatives that enhance the overall shipper experience.Key job responsibilitiesProvide high-touch support to enterprise shippers, resolving day-to-day inquiries and complex escalations with high standards and sense of urgencyAdvocate for shippers by escalating critical issues when necessary and following through until resolutionMaintain comprehensive knowledge of Amazon Shipping services, policies, and procedures to effectively address shipper concernsAnalyze shipper issues, identify root causes, and collaborate with cross-functional teams to implement effective solutions and ensure a seamless shipper experienceDocument shipper pain points and provide insights to leadership that inform product and process improvementsCreate and maintain internal knowledge resources to support team consistency and educationTrack and report on key performance metrics while continuously seeking ways to improve service qualityAbout the teamAmazon Shipping is a customer-obsessed delivery service that serves Shippers (vendors, sellers) who ship their items either into Amazon buildings or to non-Amazon destinations.The Enterprise Shipper Support team's main mission is to provide best-in-class customer service to our Shippers.We are a metrics-focused organization who keep raising the bar on shipper-facing performance.Basic QualificationsExperience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environmentExperience handling multiple projects simultaneouslyBachelor's degree or equivalent in a related fieldExperience using analytical, marketing, and productivity tools including Oracle Business Intelligence, Salesforce or other CRM tools, Microsoft OneNote and Microsoft SharePoint1+ years of using a CRM (Customer Relationship Management) tool experienceSpeak, write, and read fluently in English2+ years of customer-facing environment experience (account management, customer service or B2B support)Preferred QualificationsExperience in program management, logistics, operations, supply chain, transportation, or a related fieldExperience in process training, or experience in facilitatingExperience in capacity planning, operations planning, business analysis or equivalentExperience with startups or large enterprise customersExperience using data and trends to articulate business needs or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr