Customer Care Officer
6 giorni fa
Overview Job Title: Customer Care officer (temporary position) for the Italian market, based in Milan.Company: ESL Languages, part of Kaplan Languages Group (KLG). We are a leading European study abroad agency with offices across Europe.Location: Milan, Italy. Start date: ASAP. Contract: 9 months, full-time.Responsibilities Process enrolments using the internal CRM system.Manage customers’ files.Assist customers before, during, and after their stay.Invoicing bookings and ensuring receipt of payments from customers.Collect invoices from partner schools and validate payments.Handle special requests and complaints.Provide personalized advice to each customer, including detailed information on every step of the language course, meeting deadlines.Keep informed of local and international news to be aware of events in major tourist zones.Know the products and services offered by ESL perfectly.Be flexible depending on the period, deadlines, workload, and support in other Customer Care markets and ESL departments.Be available for the department, the Customer Care Manager(s) and other employees.Assist the manager in training and the department in reaching its objectives.Assist with special projects or various administrative tasks as assigned.Organize and plan your own work.Communicate effectively with the Customer Care department, Sales offices, Partner schools (in English), and clients in their mother tongue (and second language if knowledge is good enough).Handle customers’ end-of-stay feedback and reviews and gather testimonials.Be able to redirect, up-sell, and cross-sell to avoid changes and cancellations.Qualifications Your Professional SkillsProfessional experience in customer care, call center, or an administrative position.Experience in language studies abroad is an asset.Ability to work autonomously and in an organized manner with a high sense of responsibility and accuracy.Italian speaker (C1/C2) and very good command of English (minimum level B2). Additional languages (German, Spanish, and/or French) are valued.Good knowledge of geography.Your Personal SkillsStrong communication skills.Committed team player, flexible with good listening abilities.Experience and a taste for traveling.Live in Milan or close by.What We Offer Opportunity to develop skills in an international environment in the language travel field.Dynamic work atmosphere.Environment where corporate ethics and sustainable development matter.Competitive salary.Ticket restaurants.Place of work: Milan (Italy).Start date: asap.Type of contract: 9 months.Activity rate: Full-time.Application and Equal Opportunity If you fit the profile and are interested, please send your application file in English (resume) along with a cover letter. Note that only applications received through our online platform will be informed of the status of their application.Diversity and inclusion are important to us, and we’re constantly working to improve these aspects. At KLG and all our brands, we don’t just accept our differences, we fully support and celebrate them. We’re committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal-opportunity workplace.#J-18808-Ljbffr
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Turbigo, Italia Altro A tempo pienoOverviewJob Title:Customer Care officer (temporary position) for the Italian market, based in Milan. Company:ESL Languages, part of Kaplan Languages Group (KLG). We are a leading European study abroad agency with offices across Europe. Location:Milan, Italy. Start date: ASAP. Contract: 9 months, full-time. ResponsibilitiesProcess enrolments using the...
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