Software Engineer

19 ore fa

milano, provincia di milano, Italia indigo.ai Tempo pieno

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If you are here, it is because you know that we are looking for a Software Engineer, Voice for our Product team.
ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e-commerce to evolve their Customer Experience through conversational AI. We don’t just “sell software”: we enable a shift in how organizations interact with people, automating millions of conversations every year, reducing operational costs, improving conversion rates, and creating more personalized, scalable, and compliant customer journeys.
This is a unique opportunity to join a well-funded, highly ambitious team and play a direct role in shaping the future of enterprise AI.
To make this happen, we are looking for a Software Engineer, Voice to support our Chief Product Development Officer in making talking to AI on the phone feel human.
We are looking for a Software Engineer, Voice to own the real-time voice layer of our AI Agents. Voice is where conversational AI is being decided right now, and our voice agents already handle production phone traffic for large companies. The bar is moving fast: we want to make the leap from "works reliably" to "feels human on a real phone line", and we want one person to own that leap. This is a specialist role with end-to-end ownership: the architecture, the model and provider choices, the latency budget, the way a conversation feels. You'll join our Product Engineering team, reporting to our Chief Product Development Officer, as our first full-time engineer dedicated to voice. And if voice grows the way we believe it will, you'll shape the team that grows around it.
Own the real-time voice pipeline end-to-end. From audio ingress on the telephony edge, through streaming STT and turn-taking, to the agent brain and back out through streaming TTS. Semantic end-of-turn detection, preemptive generation on partial transcripts, eager TTS, filler and backchannel strategies that mask tool calls. All measured on real 8kHz phone audio, not in a browser demo.
Make turn-taking human. Endpointing policies that know the dialog state, so a caller never gets cut off mid-

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