Senior Deskside Technician

Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.Job ResponsibilitiesFace to Face IT support of users;Hardware installation, movement and de-installation;Diagnosing problems concerning hardware (PCs, laptops, printers, scanners etc.);MS Windows 10/11 and MS Office 365 environment;Small project management related with new hardware or software installation;Software, patches and updates installation using MS SCCM;Hands-on network support.Job RequirementsExperience in a technical ICT environment, (manufacturing/pharmaceutical environment desirable);General End User technology knowledge;End User Workspace platforms (discovery, asset management, client management);End User Microsoft platforms (Active Directory, Office, SCCM);ITSM Tool Set (ServiceNow preferred);A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;Excellent Italian and English, Written and Spoken.The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What's next It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assistDiversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being youAbout Us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.We want to remind that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting