Senior Deskside Technician
1 giorno fa
Job DescriptionWorking in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.In this position you will have a primary responsibility on the South Europe Cluster (Italy Spain Turkey and Portugal in the future) with Milan Italy as main location and assignment of the support position with onsite presence full time required and support of retail sites and corporate sites. You will be working in coordination with EMEA IT team for the day to day prioritization escalations and potential contribution to project work to a lower degree.Job ResponsibilitiesTroubleshooting and repairing hardware issues providing proximity support for specialized systems within the technician's local area of responsibility;Installing customers approved software;Basic network troubleshooting;Isolating or resolving customers supported printer and multi‑function device issues;Providing advanced software troubleshooting and support remotely using support tools and processes;Troubleshooting mobile device issues and remote access issues;Escalating Tickets that cannot be resolved by Stefanini to the appropriate client or third‑party support group for resolution;Conduct spare part and loaner pool management;Contribute to the creation of KB and sharing shift‑left knowledge from Field Service to Service Desk;Install / Move / Add / Change / Remove / Dispose (IMACR / D) Services;Cascading Deploying PCs / Macs to end users;Carry out new joiner onboarding when required;Configuring and deploying telephones PCs / Macs post‑image;Deploying IT equipment; imaging and staging PCs / Macs or mobile devices (includes activation where necessary on respective regional carrier);Managing the equipment inventory & lifecycle following a customers‑approved process;Communicate with EMEA IT team on day to day escalation issues;Directly engage in general IT support as required. This may include amongst other things :Face to Face and Remote Desktop and Basic POS SupportHO & Back Office team supportSetup and configuration of new routers switches and firewallsHardware support (Workstation laptop printer repair and replacement)Site hardware auditsManaging traffic countersSoftware deployment and trouble shootingOnsite cablingManaging infrastructure for
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Senior Deskside Technician
1 giorno fa
Milan, Italia Stefanini A tempo pienoJob Details Senior Deskside Technician Job Description Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful...
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Deskside Support Technician
3 settimane fa
Greater Milan Metropolitan Area, Italia Sharp Brains Recruitment A tempo pienoSkill Set: Deskside Support Level 2 (DSS L2) Position: Backfill (When the primary engineer is not available) Language: English & Local Language (Both C1 Certified) Location: Modena, Italy Days per week: 1 day per week Contract: B2B/Freelance Note: "People from Milan, Parma, Bologna, Ferrara, Cremona & Piacenza can also apply" Key Responsibilities: 1....
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Senior Deskside Technician
1 giorno fa
Milan, Italia Altro A tempo pienoJob DescriptionWorking in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service....
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Senior Deskside Technician
1 giorno fa
Milan, Italia Altro A tempo pienoJob Description Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support...
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Senior Deskside Technician
1 giorno fa
Milan, Italia Altro A tempo pienoJob Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service....
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Deskside Support Technician
2 settimane fa
ML-Milan - Piazza San Fedele, Italia BlackRock A tempo pienoAbout this roleThe Deskside Support Technician (Level 2) is responsible for delivering advanced onsite and remote technical support to end users across EMEA offices, with a primary base in Milan (with travel to Zurich when required). This role serves as a key escalation point for complex incidents, ensuring timely resolution and minimal business disruption....
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L1 IT Technician
4 settimane fa
Milan, Italia Hemmersbach A tempo pienoRole: Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism. Main responsabilities: Providing support for service requests involving PCs,...
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IT Technician
4 settimane fa
Milan, Italia Hemmersbach A tempo pienoRole: Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism. Main responsabilities: Providing support for service work orders involving PCs,...
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L1 IT Technician
5 giorni fa
Milan, Italia Hemmersbach A tempo pienoRole:Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.Main responsabilities:Providing support for service requests involving PCs, laptops,...
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L1 IT Technician
4 settimane fa
Milan, Italia Hemmersbach A tempo pienoRole:Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.Main responsabilities:Providing support for service requests involving PCs, laptops,...
