Customer Service Specialist
2 giorni fa
Grohe S.p.A – Milan, Italy – Position: Customer Service Specialist (Employee Assignment). Hybrid – Full Time. Posted 22 December 2025. About The Role Reporting to the Leader of Customer Service Italy, you will manage daily operations related to customer orders, returns, and complaints, acting as a key liaison between customers, agents, and the sales team to enhance customer satisfaction. Key ResponsibilitiesManage the full lifecycle of customer orders: intake, entry, tracking, and fulfillment Monitor shipments and proactively resolve delivery or product availability issues Handle commercial returns and complaints professionally and efficiently Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution Generate and process periodic reports and statistics Coordinate with Operations and Logistics to ensure timely deliveries Maintain accurate customer records and verify commercial conditionsWhat We’re Looking ForBachelor’s degree 2–3 years of experience in order management or customer service Proficiency in SAP and Excel; familiarity with CSD tools is a plus Fluent in Italian and English Strong interpersonal skills with a resilient and solution‑oriented mindset Ability to take ownership, manage difficult conversations, and build lasting relationshipsIdeal TraitsEmpathy and a genuine interest in customer satisfaction Positive attitude and ability to remain composed under pressure Commitment to continuous improvement and collaborationWork EnvironmentHybrid model: 3 days in-office, 2 days remote (initial 3 months fully in-office) Team of 6: collaborative and supportive, with a culture of growth and development#J-18808-Ljbffr
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Customer service specialist
3 settimane fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
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Logistics & SAP Customer Service Specialist
3 settimane fa
Milano, Italia Customer Services & Call Center A tempo pienoA logistics company in Milan seeks a Customer Service professional responsible for effective management of customer orders and service incidents. You will manage sales orders from reception to delivery, ensuring compliance with service agreements and data management. The ideal candidate has experience in Customer Service, works in an SAP environment, and is...
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Customer Service Specialist
1 settimana fa
Milano, Italia Gucci A tempo pienoGucci seeks a Customer Service Specialist in Milan, Italy, to oversee customer service operations across various sales channels and product categories. The role involves managing orders, shipments, customer data, and ensuring compliance with international regulations. Candidates must have at least 2 years of relevant experience, proficiency in Microsoft...
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Customer Service Specialist
7 giorni fa
Via Milano, Italia LIXIL A tempo pienoGrohe S.p.A – Milan, Italy – Position: Customer Service Specialist (Employee Assignment). Hybrid – Full Time. Posted 22 December 2025.About The RoleReporting to the Leader of Customer Service Italy, you will manage daily operations related to customer orders, returns, and complaints, acting as a key liaison between customers, agents, and the sales team...
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Customer Service Specialist
1 giorno fa
Via Milano, Italia LIXIL A tempo pienoCompany: Grohe S.p.A Location: Milan, Italy Employment Type: Full Time – Hybrid Start Date: 22 December 2025 About The Role Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless...
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Customer Service Specialist
2 giorni fa
Via Milano, Italia LIXIL A tempo pienoCompany: Grohe S.p.ALocation: Milan, ItalyEmployment Type: Full Time – HybridStart Date: 22 December 2025About The RoleGrohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless...
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Customer Service Specialist
1 settimana fa
Via Milano, Italia LIXIL Group A tempo pienoGrohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment. About the Role Reporting to the Leader of Customer Service Italy, you...
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Customer Service Specialist
1 settimana fa
Via Milano, Italia LIXIL A tempo pienoGrohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment.About The RoleReporting to the Leader of Customer Service Italy, you will...
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Customer Service Specialist
4 settimane fa
Milano, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
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Customer Service Specialist
7 giorni fa
Milano, Italia GoVolt A tempo pienoSiamo alla ricerca di un CUSTOMER SERVICE SPECIALIST, positivo, proattivo e con ottime capacità di problem solving, da aggiungere al nostro team. Nello specifico il Customer Service Specialist dovrà: - Gestire l'assistenza dei clienti; - Aiutare i clienti nella comprensione e utilizzo del servizio di GoVolt; - Analizzare i dati raccolti per il continuo...