Customer Service Specialist

7 giorni fa


Via Milano, Italia LIXIL A tempo pieno

Grohe S.p.A – Milan, Italy – Position: Customer Service Specialist (Employee Assignment). Hybrid – Full Time. Posted 22 December 2025.About The RoleReporting to the Leader of Customer Service Italy, you will manage daily operations related to customer orders, returns, and complaints, acting as a key liaison between customers, agents, and the sales team to enhance customer satisfaction.Key ResponsibilitiesManage the full lifecycle of customer orders: intake, entry, tracking, and fulfillmentMonitor shipments and proactively resolve delivery or product availability issuesHandle commercial returns and complaints professionally and efficientlySupport internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolutionGenerate and process periodic reports and statisticsCoordinate with Operations and Logistics to ensure timely deliveriesMaintain accurate customer records and verify commercial conditionsWhat We’re Looking ForBachelor’s degree2–3 years of experience in order management or customer serviceProficiency in SAP and Excel; familiarity with CSD tools is a plusFluent in Italian and EnglishStrong interpersonal skills with a resilient and solution‑oriented mindsetAbility to take ownership, manage difficult conversations, and build lasting relationshipsIdeal TraitsEmpathy and a genuine interest in customer satisfactionPositive attitude and ability to remain composed under pressureCommitment to continuous improvement and collaborationWork EnvironmentHybrid model: 3 days in-office, 2 days remote (initial 3 months fully in-office)Team of 6: collaborative and supportive, with a culture of growth and development#J-18808-Ljbffr



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