Graduate Customer Success Manager
5 ore fa
Join us as a Graduate Customer Success Manager at Canonical . The role of a Customer Success Manager at Canonical is to develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, and help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role is a first step in the CSM organisation, primarily focusing on the Tech segment, including store customers, with a portfolio assigned. Location: This role will be based remotely worldwide. What your day will look like: A strong focus on supporting customers by finding solutions to ticket requests. Enrich documentation about problem solving, Q&A, onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers from newly onboarded users or customers. Onboard new customers and introduce them to our products and support processes. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. Engage with your portfolio of customers to ensure risk identification. Collect feedback from customers and format them for review by the product team. What we are looking for in you: Customer-facing experience. An empathetic individual with a natural drive to help others. Passion for technology, infrastructure, and Ubuntu in particular is a must. Excellent presentation skills. Strong organisational skills, ability to structure and constantly update documentation. A team player capable of interacting with all departments internally. Additional skills that you might also bring: Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English. What we offer you: We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. Distributed work environment with twice-yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme. Opportunity to travel to new locations to meet colleagues from your team and others. Priority Pass for travel and travel upgrades for long haul company events. About Canonical: Canonical is a pioneering tech firm that is at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud. Canonical is an equal opportunity employer: We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. #J-18808-Ljbffr
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Graduate Customer Success Manager
5 ore fa
WorkFromHome, Italia Canonical A tempo pienoJoin to apply for the Graduate Customer Success Manager role at Canonical Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services...
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Graduate Customer Success Manager
1 giorno fa
WorkFromHome, Italia Canonical A tempo pienoThe role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Remote Graduate Customer Success Manager — Ubuntu
1 settimana fa
WorkFromHome, Italia Canonical A tempo pienoA pioneering tech firm is seeking a Customer Success Manager to enhance customer interactions and support product adoption. The ideal candidate will have customer-facing experience and a passion for technology, particularly Ubuntu. Responsibilities include resolving customer inquiries, onboarding new clients, and collaborating across teams. This position...
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Customer Success Manager
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WorkFromHome, Italia MongoDB A tempo pienoOverview Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a...
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Senior AI Customer Success Manager
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WorkFromHome, Italia indigo.ai A tempo pienoJoin to apply for the Senior AI Customer Success Manager role at indigo.ai . indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e‑commerce to evolve...
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WorkFromHome, Italia Canonical A tempo pienoA pioneering tech firm is seeking a Customer Success Manager to provide exceptional support and onboarding for its customers. This fully remote role focuses on enhancing the user experience with products such as Ubuntu Pro and Kubernetes, through effective problem-solving and customer engagement strategies. The successful candidate will be empathetic,...
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Customer Success Manager, Italian Speaker
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WorkFromHome, Italia MongoDB A tempo pienoCustomer Success Manager, Italian Speaker We are looking for a motivated, hardworking, and hands‑on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and thrive on daily interactions with customers. The Customer Success team...
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Customer Success Manager
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WorkFromHome, Italia Baker Hughes A tempo pienoDo you enjoy working with cutting‑edge technology? Would you like to help shape the future of our global energy? Join our Team! We are looking for a Customer Success Manager to join our team and ensure our customers achieve maximum value from our digital products and services. As a CSM, you will act as a trusted advisor, driving adoption, engagement, and...
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Customer Success Manager
6 giorni fa
WorkFromHome, Italia ServiceNow A tempo pieno2 days ago Be among the first 25 applicants Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of...
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WorkFromHome, Italia Page Personnel Italia SPA A tempo pienoUn'agenzia di reclutamento cerca un Customer Success Manager in Lombardia. Il candidato ideale ha 5-8 anni di esperienza in Customer Success con una solida conoscenza dei processi di procurement. Sarà responsabile della gestione delle relazioni con i clienti e delle renewal dei contratti. È richiesta la conoscenza fluente dell'inglese e capacità di...
