Lavori attuali relativi a Guest Experience Manager - Venice - Synergie Italia S.p.a.
-
Guest Experience Manager
21 ore fa
Venice, Italia Four Seasons A tempo pienoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Guest Experience Manager
2 giorni fa
Venice, Italia Four Seasons A tempo pienoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Guest Relations Manager
4 settimane fa
Venice, Italia San Clemente Palace Venice A tempo pienoGUEST RELATION MANAGER San Clemente Palace Venice – www.sanclementepalace.it This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of...
-
Guest Relations Manager
1 settimana fa
Venice, Italia Hotel Domani A tempo pienoReady to elevate guest experiences and represent the highest standards of luxury hospitality? As we prepare for our imminent reopening, we are seeking a Guest Relations Manager to join our Front Office Team. San Clemente Palace Venice – Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this...
-
Front Desk Supervisor — Guest Experience Leader
1 settimana fa
Venice, Italia RELEX Solutions A tempo pienoA leading hospitality company in Italy is seeking a Manager to oversee guest check-ins, ensuring compliance with service standards while meeting guest needs. Responsibilities include processing payments, training employees, and maintaining quality service. The ideal candidate has one year of supervisory experience and a high school diploma. Competitive...
-
Director of Guest Experience
2 giorni fa
Venice, Italia Four Seasons A tempo pienoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Director of Guest Experience
21 ore fa
Venice, Italia Four Seasons A tempo pienoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Head of Guest Experience
3 giorni fa
Venice, Italia Four Seasons Hotels Ltd A tempo pienoA luxury hotel brand is seeking a Director of Guest Experience in Venice, Italy. The successful candidate will lead Guest Experience teams, ensuring exceptional service standards across all guest interactions. Responsibilities include developing guest engagement strategies and managing service quality. The ideal candidate possesses 3-5 years of luxury hotel...
-
Guest Experience Manager
4 settimane fa
Metropolitan City of Venice, Italia Marina di Venezia Camping Village A tempo pienoIl Guest Experience Manager è il principale punto di contatto con gli ospiti, dal primo incontro fino alla partenza. Con uno sguardo attento, un ascolto autentico e una presenza costante tra le persone, interpreta e trasmette lo stile di Marina di Venezia con empatia, professionalità e spirito internazionale, trasformando ogni interazione in...
-
Guest Experience Manager
4 settimane fa
Metropolitan City of Venice, Italia Marina di Venezia Camping Village A tempo pienoIl Guest Experience Manager è il principale punto di contatto con gli ospiti, dal primo incontro fino alla partenza. Con uno sguardo attento, un ascolto autentico e una presenza costante tra le persone, interpreta e trasmette lo stile di Marina di Venezia con empatia, professionalità e spirito internazionale, trasformando ogni interazione in...
Guest Experience Manager
4 giorni fa
The Gritti Palace a Luxury Collection Hotel in Venice part of Marriott International is currently looking for a Guest Experience Manager reporting to the General Manager.This is full-time position 5 days a week with 2 days off.The starting date is estimated in January 2026.About usThis is a great opportunity to work in a place of exceptional art and elegance where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service a delectable culinary experience and an intimate wellness haven. The reference point for the worlds elite at international city events such as the Biennale Carnival and the Venice Film Festival.JOB DESCRIPTIONThe Guest Experience Manager plays a pivotal role in orchestrating all pre in-house and post stay aspects of guest interaction ensuring a memorable and bespoke experience.Cooperating with all Departments the Guest Experience Manager ensures the hotels commitment to excellence guiding team members to deliver consistently an excellent service.Supports all property operations ensuring that the highest levels of hospitality and service are provided.Represents property management in resolving any guest related situation supporting the tracking and resolution of service issues.Ensuring and Providing Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention engaging with guests to understand their preferences and expectations ensuring personalized and proactive service.Promotes and coordinates initiatives via Guest Experience Ambassadors or Champions in every department (if any) in order to create bespoke and personalized experiences from pre-arrival to farewell and follow up.Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.Intervenes in any guest / employee situation as needed to ensure the integrity of the property is maintained guest satisfaction is achieved and employee well-being is preserved.Serves as a leader in displaying outstanding hospitality skills.Sets a positive example for guest relations.Empowers employees to provide excellent customer service.Observes service behaviors of employees and provides feedback to individuals.Maintains high visibility in public areas during peak times.Provides immediate assistance to guests as requested.Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product service levels and overall satisfaction.Records guest issues in the guest response tracking system.Reviews comment cards and guest satisfaction results with employees.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Projects and Policies Related to Guest Experience and SafetySupports implementation of the customer recognition / service program communicating and ensuring the process.Supports regular inspection tours of the entire facility for appearance safety staffing security and maintenance.Act as Duty ManagerSends relevant guests information to all departments on a daily basis.Ensures compliance with all policies standards and procedures.Understands and can implement all emergency plans including accident death elevator thefts vicious crimes bombs fire etc.Understands and complies with loss prevention policies and procedures.Additional ResponsibilitiesProvides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.Analyzes information and evaluating results to choose the best solution and solve problems.Informs and / or updating the executives the peers and the subordinates on relevant information in a timely manner.Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.Participates as needed in the investigation of employee and guest accidents.Performs Front Office duties in high demand times.Provides support regarding any reasonable task requested by the ManagementQualificationsBA / BSc in hospitality management business administration or related fieldDemonstrated leadership and customer service skillsProficiency with Microsoft Office SuiteExcellent communication and organizational skillsProven problem-solving and multitasking skillsExplore our very big worldAs a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.Youre welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required ExperienceManager#J-18808-Ljbffr
