Front Office Supervisor

6 giorni fa

Venice, Italia ORIENT EXPRESS A tempo pieno

Job DescriptionThe Front Office Supervisor is responsible for the daily supervision of front desk operations, ensuring exceptional customer service, optimal guest satisfaction, and the smooth running of administrative activities. The Front Office Supervisor leads the team of Guest Relations Ambassadors and ensures that the hotel's quality standards and objectives are met. Key responsibilities: Oversee daily front desk operations, ensuring exceptional guest service from arrival to departure. Manage guest inquiries, requests, and concerns, ensuring prompt resolution and satisfaction. Proactively anticipate guest needs and provide personalized assistance. Promote and sell hotel services (rooms, dining, spa, excursions) to enhance guest experience and revenue. Maintain high standards of service quality, confidentiality, and discretion. Handle billing, payments, and cash management accurately. Manage guest records, reservations (especially off-hours), and communication channels (switchboard, email). Oversee inventory management, safe operations, and guest relocations. Ensure smooth handling of luggage and vehicle flows. Contribute to team training and ensure adherence to hotel standards. Maintain a safe, clean, and accessible front entrance and surrounding areas. Facilitate effective communication between guests, departments, and external partners. QualificationsHigher education in Hospitality Management. Minimum of 3 years in a similar role within luxury hospitality. Strong team management and leadership skills. Fluent in Italian and in English. Any extra european language is a plus.  Ability to communicate in Chinese, Arabic, or Russian is also valued. Exceptional interpersonal skills. Customer service orientation. Precision, organization, and time management skills. Ability to anticipate needs and take initiative. Teamwork and adaptability. Passion for hospitality and service. Discretion and practical problem-solving abilities. Professional demeanor and appearance. Additional InformationA competitive package (base salary and yearly bonus)  Medical Insurance, integrating Collective Labor Agreement one and extended to the family  Ticket Restaurant  Annual leave  ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.  Learning & development: Opportunity to develop your talent and grow within your property and across the world   Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

  • Front Office Supervisor

    4 settimane fa

    Venice, Italia Altro A tempo pieno

    Job DescriptionThe Front Office Supervisor is responsible for the daily supervision of front desk operations, ensuring exceptional customer service, optimal guest satisfaction, and the smooth running of administrative activities. The Front Office Supervisor leads the team of Guest Relations Ambassadors and ensures that the hotel's quality standards and...

  • Luxury Front Desk Supervisor

    4 settimane fa

    Venice, Italia Altro A tempo pieno

    Luxury Front Desk Supervisor - Guest Experience Leader EUR 40.000 - 55.0006 giorni faA luxury hotel brand in Venice is seeking a Front Office Supervisor to oversee front desk operations, ensuring exceptional guest service and satisfaction. The ideal candidate has at least 3 years of experience in luxury hospitality, strong team management skills, and is...

  • Receptionist Front-Office

    3 settimane fa

    Venice, Italia Altro A tempo pieno

    Receptionist - Front Office presso edificio Corporate a MilanoChi siamo?TopLife Concierge è il principale operatore italiano di servizi Concierge e Front Office per immobili direzionali e residenziali.Il nostro team di professionisti ha esperienza pregressa in hotel, compagnie aeree o crociere, applicando lo stesso livello di qualità ed efficienza nella...

  • Housekeeping Supervisor

    6 giorni fa

    Venice, Italia JW Marriott Venice Resort & Spa A tempo pieno

    Join JW Marriott Venice Resort & Spa, a luxury retreat on Isola delle Rose. Just minutes from St. Mark’s Square, we offer world-class hospitality, award-winning dining, and a top wellness destination. As one of the best employers, we are committed to sustainability and creating a positive impact. Be part of an inspiring team delivering unforgettable...

  • Housekeeping Supervisor

    6 giorni fa

    Venice, Italia JW Marriott Venice Resort & Spa A tempo pieno

    Join JW Marriott Venice Resort & Spa, a luxury retreat on Isola delle Rose. Just minutes from St. Mark’s Square, we offer world-class hospitality, award-winning dining, and a top wellness destination. As one of the best employers, we are committed to sustainability and creating a positive impact. Be part of an inspiring team delivering unforgettable...

  • Front Office Agent

    1 settimana fa

    Venice, Italia Apex Alliance Venice 1 S.P.A. A tempo pieno

    Descrizione del ruolo: Hampton by Hilton Venezia Isola Nuova è alla ricerca di una figura dinamica e talentuosa per rafforzare il nostro reparto Front Office. In qualità di Front Office Agent sarai il primo punto di contatto per gli ospiti e per la loro esperienza di benvenuto. Il Front Office Agent è responsabile di tutti i processi di check-in e...

  • Front Office Agent

    23 ore fa

    Venice, Italia ORIENT EXPRESS A tempo pieno

    Job DescriptionOur Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services. Main activities Administering all Front Office operations such as guests’...

  • Front Office Agent

    4 settimane fa

    Venice, Italia Altro A tempo pieno

    Front Office AgentIl Voco Venice Mestre - The Quid, facente parte del gruppo HNH Hospitality, ricerca un* Front Office AgentDi cosa ti occuperai:Check in & Check-outScarico prenotazioni e procedure di controllo sugli arriviAssistenza clienti per eventuali esigenze come cambio camera o altre necessitàVeicolare le informazioni necessarie agli altri reparti in...

  • front e back office

    2 settimane fa

    Venice, Italia Randstad Italy A tempo pieno

    Randstad Italia Spa filiale di Mestre, Divisione Office, ricerca per solida azienda operante nel settore assicurativo con sede a Mestre, una figura dinamica e organizzata da inserire nel ruolo di Segretaria/o Front e Back Office. La risorsa selezionata sarà il primo punto di contatto per clienti e visitatori e, allo stesso tempo, garantirà un efficiente...

  • front e back office

    4 giorni fa

    Venice, Italia Randstad Italy A tempo pieno

    Randstad Italia Spa filiale di Mestre, Divisione Office, ricerca per solida azienda operante nel settore assicurativo con sede a Mestre, una figura dinamica e organizzata da inserire nel ruolo di Segretaria/o Front e Back Office. La risorsa selezionata sarà il primo punto di contatto per clienti e visitatori e, allo stesso tempo, garantirà un efficiente...