Front Office Supervisor
2 settimane fa
Job DescriptionThe Front Office Supervisor is responsible for the daily supervision of front desk operations, ensuring exceptional customer service, optimal guest satisfaction, and the smooth running of administrative activities. The Front Office Supervisor leads the team of Guest Relations Ambassadors and ensures that the hotel's quality standards and objectives are met.Key ResponsibilitiesOversee daily front desk operations, ensuring exceptional guest service from arrival to departure.Manage guest inquiries, requests, and concerns, ensuring prompt resolution and satisfaction.Proactively anticipate guest needs and provide personalized assistance.Promote and sell hotel services (rooms, dining, spa, excursions) to enhance guest experience and revenue.Maintain high standards of service quality, confidentiality, and discretion.Handle billing, payments, and cash management accurately.Manage guest records, reservations (especially off‑hours), and communication channels (switchboard, email).Oversee inventory management, safe operations, and guest relocations.Ensure smooth handling of luggage and vehicle flows.Contribute to team training and ensure adherence to hotel standards.Maintain a safe, clean, and accessible front entrance and surrounding areas.Facilitate effective communication between guests, departments, and external partners.QualificationsHigher education in Hospitality Management.Minimum of 3 years in a similar role within luxury hospitality.Strong team management and leadership skills.Fluent in Italian and in English.Exceptional interpersonal skills.Customer service orientation.Precision, organization, and time management skills.Ability to anticipate needs and take initiative.Teamwork and adaptability.Passion for hospitality and service.Discretion and practical problem‑solving abilities.Professional demeanor and appearance.Additional InformationA Competitive Package (Base Salary and Yearly Bonus)Medical Insurance, integrating Collective Labor Agreement one and extended to the family.Ticket Restaurant.Annual LeaveALL – Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.Learning & Development: Opportunity to develop your talent and grow within your property and across the worldOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-18808-Ljbffr
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Front Office Supervisor
3 settimane fa
Venice, Italia Altro A tempo pienoA Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.What will I be doing? As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests...
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Front Office Supervisor
7 giorni fa
Venice, Italia Altro A tempo pienoWhat are we looking forFront Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :Previous experience in a customer-focused industryDesire to progress within the Hospitality...
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Front Office Supervisor
2 settimane fa
Venice, Italia Altro A tempo pienoJob DescriptionThe Front Office Supervisor is responsible for the daily supervision of front desk operations, ensuring exceptional customer service, optimal guest satisfaction, and the smooth running of administrative activities. The Front Office Supervisor leads the team of Guest Relations Ambassadors and ensures that the hotel's quality standards and...
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Front Office Supervisor — Elevate Guest Experience
2 settimane fa
Venice, Italia Altro A tempo pienoA luxury hotel in Venice is looking for a Front Office Supervisor to manage front desk operations and oversee guest relations. The role involves leading a team, ensuring high-quality guest service, and managing inquiries. The ideal candidate has a background in luxury hospitality, fluent in Italian and English, and exceptional leadership skills. A...
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Front Office Supervisor
2 settimane fa
Venice, Italia Altro A tempo pienoArtisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce...
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Front Office Supervisor
3 giorni fa
Venice, Italia Altro A tempo pienoArtisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce...
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Front Office Supervisor
2 settimane fa
Venice, Italia Attività alberghiera A tempo pienoCompany DescriptionAbout Orient ExpressArtisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues...
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Luxury Front Office Supervisor: Lead Guest Experience
2 settimane fa
Venice, Italia Attività alberghiera A tempo pienoA leading international hotel group in Venice is looking for a Front Office Supervisor responsible for overseeing front desk operations and ensuring exceptional customer service. The ideal candidate will have a background in luxury hospitality, with a minimum of 3 years of management experience, and must be fluent in Italian and English. This role offers a...
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Luxury Front Desk Supervisor
2 settimane fa
Venice, Italia Altro A tempo pienoLuxury Front Desk Supervisor - Guest Experience Leader EUR 40.000 - 55.0006 giorni faA luxury hotel brand in Venice is seeking a Front Office Supervisor to oversee front desk operations, ensuring exceptional guest service and satisfaction. The ideal candidate has at least 3 years of experience in luxury hospitality, strong team management skills, and is...
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Luxury Front Desk Supervisor
2 settimane fa
Venice, Italia Altro A tempo pienoLuxury Front Desk Supervisor - Guest Experience Leader EUR 40.000 - 55.0006 giorni faA luxury hotel brand in Venice is seeking a Front Office Supervisor to oversee front desk operations, ensuring exceptional guest service and satisfaction. The ideal candidate has at least 3 years of experience in luxury hospitality, strong team management skills, and is...
