Components Coordinator

5 giorni fa

Rivalta di Torino, Italia Stellantis A tempo pieno

Position description Job Family/Profession Sales & Marketing - Sales & Marketing Job title Components Coordinator Contract Permanent contract Status Staff Job description MISSIONAs part of Stellantis' commitment to customer satisfaction and continuous vehicle quality improvement, the Components Coordinator plays a key role in managing qualitative feedback from markets and ensuring timely and effective solutions to customer issues.RESPONSIBILITIES AND DUTIES- Act as the main contact for markets, collecting and analyzing customer quality feedback (Customer Incident Reports). - Monitor and follow up on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments. - Coordinate the implementation of robust solutions by aftersales networks to resolve customer concerns regarding vehicles in the field. - Support the improvement of vehicle quality and contribute to warranty cost control within Stellantis brands. - Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and communicate updates to markets via internal information systems or regular meetings. - Collaborate closely with the Stellantis Technical Assistance teams. - Assess the technical content and completeness of Customer Incident Reports, ensuring sufficient detail for investigation. - Escalate issues to the Control Tower for review through “quality gate” meetings when necessary. - Draft Technical Service Bulletins (TSBs) once corrective solutions are validated by Engineering.#LI-Hybrid#LI-EG2 Profile - Bachelor's degree in Engineering (or equivalent technical qualification).- Fluent in English.- Strong proficiency in MS Office applications.- Experience in Technical Aftersales, Quality, or Engineering roles. - Broad knowledge of automotive products and systems (architecture, electrical/electronic systems, telematics, chassis, powertrain, diagnostics, etc.). - Strong analytical, writing, and verbal communication skills. - Strong customer focus and cost awareness. - Excellent organizational and coordination skills, with the ability to manage cross-functional topics. - Strong communication and teaching skills; open-minded and collaborative. - Self-driven, with good time management and priority-setting abilities. Position location Country Europe, Italy City Rivalta di Torino Candidate criteria Minimum level of experience required 3 to 5 years Languages English (Fluent (3,5 - 4,4 Bright))

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