Components Coordinator

2 ore fa

Rivalta di Torino, Piemonte, Italia Stellantis A tempo pieno

MISSION

As part of Stellantis' commitment to customer satisfaction and continuous vehicle quality improvement, the Components Coordinator plays a key role in managing qualitative feedback from markets and ensuring timely and effective solutions to customer issues.

Responsibilities And Duties

  • Act as the main contact for markets, collecting and analyzing customer quality feedback (Customer Incident Reports).
  • Monitor and follow up on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments.
  • Coordinate the implementation of robust solutions by aftersales networks to resolve customer concerns regarding vehicles in the field.
  • Support the improvement of vehicle quality and contribute to warranty cost control within Stellantis brands.
  • Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and communicate updates to markets via internal information systems or regular meetings.
  • Collaborate closely with the Stellantis Technical Assistance teams.
  • Assess the technical content and completeness of Customer Incident Reports, ensuring sufficient detail for investigation.
  • Escalate issues to the Control Tower for review through "quality gate" meetings when necessary.
  • Draft Technical Service Bulletins (TSBs) once corrective solutions are validated by Engineering.

Profile

  • Bachelor's degree in Engineering (or equivalent technical qualification).
  • Fluent in English.
  • Strong proficiency in MS Office applications.
  • Experience in Technical Aftersales, Quality, or Engineering roles.
  • Broad knowledge of automotive products and systems (architecture, electrical/electronic systems, telematics, chassis, powertrain, diagnostics, etc.).
  • Strong analytical, writing, and verbal communication skills.
  • Strong customer focus and cost awareness.
  • Excellent organizational and coordination skills, with the ability to manage cross-functional topics.
  • Strong communication and teaching skills; open-minded and collaborative.
  • Self-driven, with good time management and priority-setting abilities.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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