Components Coordinator

1 settimana fa

Torino, Italia Stellantis A tempo pieno

Job ID: 2025-17976
Career Area: Sales & Marketing
Job Category: Salaried

Location: Turin, Piemonte
, IT
Date Posted: November 6, 2025

MISSION As part of Stellantis’ commitment to customer satisfaction and continuous vehicle quality improvement, the Components Coordinator plays a key role in managing qualitative feedback from markets and ensuring timely and effective solutions to customer issues. RESPONSIBILITIES AND DUTIES - Act as the main contact for markets, collecting and analyzing customer quality feedback (Customer Incident Reports). - Monitor and follow up on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments. - Coordinate the implementation of robust solutions by aftersales networks to resolve customer concerns regarding vehicles in the field. - Support the improvement of vehicle quality and contribute to warranty cost control within Stellantis brands. - Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and communicate updates to markets via internal information systems or regular meetings. - Collaborate closely with the Stellantis Technical Assistance teams. - Assess the technical content and completeness of Customer Incident Reports, ensuring sufficient detail for investigation. - Escalate issues to the Control Tower for review through “quality gate” meetings when necessary. - Draft Technical Service Bulletins (TSBs) once corrective solutions are validated by Engineering. #LI-Hybrid #LI-EG2

**EOE/Disability/Veteran**

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

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