Delivery Manager

9 ore fa

Giuliano di Roma, Italia Toptal A tempo pieno

About ToptalToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With over $200 million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We combine virtual teams with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.Job SummaryThe Delivery Manager is responsible for day‑to‑day execution of client engagements (talent, projects, managed services) within the organization, ensuring on‑time, high‑quality delivery and strong financial performance for an assigned set of clients and engagements. This role translates strategic direction from Delivery Directors into concrete delivery plans and actions, owning project‑level execution, client reporting, and margin protection. The ideal candidate will have hands‑on experience managing technology and professional services engagements, driving predictable delivery outcomes, managing project‑level financials, and embedding AI‑enabled and standardized ways of working into daily execution. This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.ResponsibilitiesDelivery Quality and ConsistencyOwn the end‑to‑end delivery lifecycle to ensure consistent client satisfaction and revenue retention.Own end‑to‑end delivery execution for assigned projects and managed services, from kickoff through closure or transition to steady state, ensuring scope, schedule, and quality commitments are met.Build and maintain detailed delivery plans, milestones, and work breakdown structures, proactively managing risks, issues, and dependencies across distributed teams.Enforce standardized delivery methodologies, SLAs, and best practices defined by the Delivery Director and Practices, ensuring consistent execution across all engagements.Run recurring delivery ceremonies (stand‑ups, sprint reviews, status calls, service reviews) and drive clear action ownership and follow‑through.Monitor delivery KPIs (defects, rework, SLA adherence, CSAT, incident trends) and implement corrective actions and continuous improvement initiatives.Client and Stakeholder ManagementServe as the primary day‑to‑day delivery contact for client stakeholders for assigned engagements, fostering trusted relationships through clear, proactive communication.Prepare and lead regular client status and service review meetings, providing concise views of progress, risks, issues, financials, and improvement actions.Manage expectations and escalations in partnership with Delivery Directors and

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