Head of Customer Success
5 giorni fa
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams. You will use data-driven insights to optimize processes, enhance customer experience, and foster long‑term partnerships. This is a high‑impact position in a fast‑paced, high‑growth environment, offering the opportunity to shape both strategy and execution. Accountabilities Lead and develop a high‑performing Customer Success team, ensuring revenue retention and growth targets are met Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions Define and execute structured expansion strategies, optimizing upsell and cross‑sell opportunities Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement Monitor customer health, enhance onboarding, adoption, and long‑term success Leverage data insights and customer feedback to improve processes and customer satisfaction Drive multi‑year renewals, scalable advocacy programs, and case studies Requirements 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS Proven track record in driving customer retention, expansion, and satisfaction at scale Strong leadership skills with the ability to inspire and grow high‑performing teams Data‑driven mindset with expertise in customer success metrics,
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Head of Customer Success
3 giorni fa
WorkFromHome, Italia Jobgether A tempo pienoHead of Customer Success (Remote from Bulgaria) This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for...
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Head of Customer Success: Growth, Retention
5 giorni fa
WorkFromHome, Italia Medium A tempo pienoA growing technology company is seeking a Head of Customer Success in Emilia-Romagna. This role involves leading and developing a high-performing team while ensuring customers achieve maximum value from the company's solutions. You will oversee the entire customer lifecycle, leveraging data insights to optimize processes and enhance customer experience. The...
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Head of Customer Success: Growth, Retention
5 giorni fa
WorkFromHome, Italia Medium A tempo pienoA growing technology company is seeking a Head of Customer Success in Emilia-Romagna. This role involves leading and developing a high-performing team while ensuring customers achieve maximum value from the company's solutions. You will oversee the entire customer lifecycle, leveraging data insights to optimize processes and enhance customer experience. The...
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Head of Customer Success
3 giorni fa
WorkFromHome, Italia Jobgether A tempo pienoA dynamic recruitment firm is seeking a Head of Customer Success to lead and scale their Customer Success organization. This role involves driving customer retention and expansion, managing a high-performing team, and collaborating with cross-functional teams to enhance customer experience. Candidates should have over 6 years of experience in Customer...
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Head of Customer Success
3 giorni fa
WorkFromHome, Italia Jobgether A tempo pienoA dynamic recruitment firm is seeking a Head of Customer Success to lead and scale their Customer Success organization. This role involves driving customer retention and expansion, managing a high-performing team, and collaborating with cross-functional teams to enhance customer experience. Candidates should have over 6 years of experience in Customer...
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Head of Customer Success
3 giorni fa
WorkFromHome, Italia Jobgether A tempo pienoHead of Customer Success (Remote from Bulgaria) This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for...
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WorkFromHome, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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Head of Customer Success
5 giorni fa
WorkFromHome, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction...
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Customer Success Manager
2 settimane fa
WorkFromHome, Italia Page Personnel Italia SPA A tempo pienoSoluzioni software per la digitalizzazione dei processi di acquisto Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...
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Head of Product
1 settimana fa
WorkFromHome, Italia Remoteworldwide A tempo pienoWe are looking for an experienced, forward-thinking, and results-driven Head of Product to lead Toggl’s product organisation through a transformational phase. As Head of Product, you will play a pivotal role in driving Toggl’s growth from $20M to $50M ARR by leading its transition from a time-tracking-centric tool to an integrated suite of products,...
