Un/a front office manager

3 giorni fa

Varese VA, Italia Bohopo Group A tempo pieno

Casa Laveni is the first boutique hotel in Milan by Bohopo Group , an international hospitality group with over 11 hotels across Europe . Located in Via dei Bossi , just a few steps from Milan’s Duomo square, Casa Laveni is a new boutique hospitality project focused on service quality and on placing the guest at the center of the experience. Front Office Manager The Front Office Manager will be responsible for leading, training, and supporting the Front Office team , ensuring smooth daily operations and delivering exceptional guest experience. This role requires a hands-on leader capable of problem-solving, process creation, and team development , working in close alignment with the hotel management and ownership. Lead, supervise, and support the Front Office team on a daily basis Create and implement Front Office procedures, workflows, and service standards in line with hotel direction Ensure consistently high-quality guest experience, managing guest complaints and service recovery professionally Coordinate Front Office operations with housekeeping, F&B, and other departments Monitor reservations, room availability, rates, and PMS operations Support revenue management and reporting activities Train, coach, and motivate the team, fostering a collaborative and service-oriented culture Work closely with the hotel management to continuously improve processes and guest satisfaction Proven experience as Front Office Manager or Assistant Front Office Manager in boutique or luxury hotels Excellent knowledge of Front Office operations and PMS systems Fluency in Italian and English Additional foreign languages are a strong plus Key leadership role in a boutique hotel opening project in Milan Opportunity to build and structure the Front Office department from scratch Full-time contract (3 or 6 months with possibility of renewal) Shift schedule: day shift (30-minute break included) Monday to Sunday, with two rotating days off per week . ·

  • Casa Laveni

    5 giorni fa

    Varese (VA), Italia Bohopo Group A tempo pieno

    Casa Laveni is the first boutique hotel in Milan by Bohopo Group, an international hospitality group with over 11 hotels across Europe. Located in Via dei Bossi, just a few steps from Milan's Duomo square, Casa Laveni is a new boutique hospitality project focused on service quality and on placing the guest at the center of the experience. For our opening...

  • Casa Laveni

    5 giorni fa

    Varese (VA), Italia Bohopo Group A tempo pieno

    Casa Laveni is the first boutique hotel in Milan by Bohopo Group , an international hospitality group with over 11 hotels across Europe . Located in Via dei Bossi , just a few steps from Milan’s Duomo square, Casa Laveni is a new boutique hospitality project focused on service quality and on placing the guest at the center of the experience. For our...

  • Casa Laveni – Front Office Manager

    4 giorni fa

    Varese, Italia Bohopo Group A tempo pieno

    Casa Laveni is the first boutique hotel in Milan by Bohopo Group, an international hospitality group with over 11 hotels across Europe.Located in Via dei Bossi, just a few steps from Milans Duomo square, Casa Laveni is a new boutique hospitality project focused on service quality and on placing the guest at the center of the experience.For our opening team,...

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