Information Technology Services Manager

1 giorno fa

Rome, Italia Altro A tempo pieno

We are looking for an experiencedIT Services Managerto lead the delivery, performance, and continuous improvement of our IT services. This role is critical in ensuring high-quality service management, strong alignment with business needs, and excellent user experience. Own and manage end-to-end IT service delivery in line with ITIL best practices Ensure service availability, performance, and compliance with agreed SLAs Lead incident, problem, change, and service improvement processes Act as the main point of contact between IT and business stakeholders Manage service reporting, KPIs, and risk mitigation Collaborate closely with IT Operations, Security, and Development teams Support vendor and third-party service management Proven experience as an IT Services Manager or similar ITSM role Strong knowledge of ITIL framework (ITIL certification is a plus) Experience managing SLAs and service performance Excellent stakeholder management and communication skills Ability to balance strategic thinking with operational execution Experience working in complex IT environments Strong problem-solving and leadership skills Nice to HaveExperience with ITSM tools (e.g. ServiceNow, Jira Service Management, BMC, etc.) Background in service improvement or transformation projects Experience in regulated or enterprise environments#J-18808-Ljbffr

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