Esrin Hard Services Manager

Select how often (in days) to receive an alert :Closing Date : 9 February : 59 CET / CESTESRIN Hard Services Manager, REFM Division B, Real Estate and Facilities Management Department, Directorate of Resources and Services.The ESRIN Hard Services Manager is responsible for the tactical and operational management of hard services and of Real Estate and Facilities Management (REFM) capital projects at ESRIN. This includes managing contractual relationships with external service providers, ensuring compliance with ESA policies, and delivering high-quality infrastructure services and projects aligned with Agency standards and budgetary constraints.DutiesAs ESRIN Hard Services Manager, you will report to the ESRIN REFM Site Manager.Your tasks and responsibilities will include :Contract Management and Oversighto Act as the primary interface with hard FM service providers in domains such as maintenance, technical systems and building infrastructure;o Monitor and enforce compliance with contractual obligations, service level agreements (SLAs) and key performance indicators (KPIs);o Manage contract variations, renewals and performance reviews.Operational Managemento Ensure the proper functioning and maintenance of building systems, such as HVAC, electrical, plumbing and fire safety systems;o Coordinate preventive and corrective maintenance activities;o Oversee technical projects relating to infrastructure upgrades and compliance;o Oversee all energy and mobility projects relating to ESRIN, as well as acting as ESRIN Mobility Manager and ESRIN Energy Manager.Capital Project Managemento Plan, coordinate, and manage real estate and facilities-related capital projects, including renovations, refurbishments and infrastructure upgrades;o Assess and execute the implementation of ESA Green Agenda (EGA) projects aimed at improving the sustainability and efficiency of the ESRIN infrastructure;o Develop project scopes, budgets, schedules and risk assessments, in full coordination with the REFM Development and Coordination Office (DCO);o Lead procurement processes for project-related services and ensure compliance with ESA procurement rules and industry best practices;o Manage external contractors and consultants, ensuring timely delivery and quality standards;o Report on project progress, risks and financial status to the relevant REFM stakeholders.Budget and Planningo Prepare and manage the ESRIN REFM hard services and capital project budgets for the site as part of the overall OpEx and CapEx budgets;o Contribute to long‑term infrastructure planning and investment proposals.Compliance and Safetyo Ensure adherence to ESA policies, host nation regulations and health, safety and environmental standards;o Liaise with local authorities for permits and inspections.Stakeholder Coordinationo Collaborate with the ESRIN REFM Site Manager and internal customers to align services and projects with operational needs;o Provide technical advice and reporting to the ESRIN REFM Site Manager and other relevant REFM stakeholders;o Provide cross‑cutting coordination on hard services and infrastructure matters across all ESA sites, sharing best practices and harmonising service standards, while maintaining primary responsibility for the ESRIN site.Knowledge and understanding of the Agency’s core businessExpertise in managing outsourced service contracts, including performance monitoring and negotiationAbility to lead capital projects from initiation to completion, ensuring scope, cost and schedule complianceIn‑depth understanding of building systems and construction processesAbility to identify issues proactively and implement effective solutionsExperience in compliance and risk management : safety, environmental and regulatory standardsResult OrientationOperational EfficiencyFostering CooperationRelationship ManagementContinuous ImprovementForward ThinkingA master’s degree in engineering, facilities management, construction management or a related discipline is required for this post.Additional requirementsA minimum of five years of experience in hard FM services and capital project management, preferably in an outsourcing model.Strong knowledge of building systems, maintenance strategies and compliance requirements.Proven experience in managing construction or refurbishment projects, including budgeting and contractor oversight.Familiarity with health, safety, and environmental regulations.Diversity, Equity and InclusivenessESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, religious beliefs, age, disability or other characteristics.At the Agency we value diversity, and we welcome people with disabilities. Whenever possible, we seek to accommodate individuals with disabilities by providing the necessary support at the workplace. The Human Resources Department can also provide assistance during the recruitment process. If you would like to discuss this further, please contact us via email at Information and DisclaimerIn principle, recruitment will be within the advertised grade band (A2-A4). However, if the selected candidate has less than four years of relevant professional experience following the completion of the master’s degree, the position may be filled at A1 level.During the recruitment process, the Agency may request applicants to undergo selection tests. Additionally, successful candidates will need to undergo basic screening before appointment, which will be conducted by an external background screening service, in compliance with the European Space Agency’s security procedures.Note that ESA is in the process of transitioning to a Matrix setup, which could lead to organisational changes affecting this position.The information published on ESA’s careers website regarding working conditions is correct at the time of publication. It is not intended to be exhaustive and may not address all questions you would have.Nationality and LanguagesPlease note that applications are only considered from nationals of one of the following States : Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, the United Kingdom and Canada, Latvia, Lithuania and Slovakia.According to the ESA Convention , the recruitment of staff must take into