Concierge

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. Four Seasons Hotel Firenze is looking for a talented Concierge to join the team for 2026 summer season About the role The Concierge is an integral part of the Front Office Team whose main objective is to ensure our guests are well looked after from the start. This high profile department carries a special responsibility. Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. With local knowledge and insights the Concierge team does wonders to enhance guests experiences, making their stay that much more enjoyable.  What you will do Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.  Resolve customer complaints with the outmost professionalism. Promptly inform the Management team.  Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.  Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.   Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.  What you bring A minimum of one year experience as Concierge and/or Front Desk experience in luxury hospitality.   Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.  Attention to detail, the ability to multi task and good problem solving skills are required.   Previous knowledge of the city of Florence. Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.  What we offer:  •   Competitive Salary, wages, and a comprehensive benefits package•   Excellent Training and Development opportunities•   Employee Discount for stays at any Four Seasons worldwide•   Complimentary Dry Cleaning for Employee Uniforms•   Employee Meals•   Staff accommodation upon availability Schedule & Hours: Full time and seasonal contract. This position is required to work in shifts. Successful candidates must hold legal authorization to work in Italy at the time of application. by helplavoro.it