Front Desk Manager
2 settimane fa
The Front Desk Manager owns each guest interaction, ensuring a seamless and memorable experience. As a key member of the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments, proactively anticipating guest needs and expectations. The ideal candidate must possess outstanding hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Attention to detail is crucial, as the Front Desk Manager is fully responsible for fostering a high-quality, personalized guest experience, including leadership of the team, financial oversight, training, and handling escalated guest interactions. **Qualifications:** Shipboard employment; must have over 4 years of experience as a Front Desk Manager or General Manager in a boutique or 4–5-star hotel. Experience handling 100+ guests in a 4–5-star hotel setting. Supervisory experience with 30+ team members in Guest Services. Ability to work under pressure. Conversational proficiency in additional languages such as Spanish, Italian, Portuguese, French, or German is preferred. **Essential Duties & Responsibilities:** Adhere to Celebrity Cruises WAYS standards, Standards of Excellence, health guidelines, KPIs, and safety policies. Maintain professionalism and emergency readiness in all Front Desk operations, representing the brand and providing impeccable service to guests and crew. Resolve issues efficiently, oversee team development, foster financial health, and ensure guest satisfaction. Monitor metrics such as guest counts, desk volume, and interaction quality. Manage inventory, program access, and maintenance requirements. Ensure accuracy in financial transactions and cash handling. Respond professionally and empathetically to escalated guest concerns.#J-18808-Ljbffr
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Front Desk Manager
4 giorni fa
Milan, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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Front Desk Manager
1 settimana fa
Milan, Italia Altro A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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Front Desk Manager
3 settimane fa
Milan, Italia Altro A tempo pienoDirect message the job poster from Celebrity CruisesThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel...
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RCI - Front Desk Manager - ITA
3 settimane fa
Milan, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - ITA
2 giorni fa
Milan, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - ITA
6 giorni fa
Milan, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - ITA
3 settimane fa
Milan, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - ITA
2 settimane fa
Milan, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - ITA
3 settimane fa
Milan, Italia Altro A tempo pienoRecruitment Coordinator @ Royal Caribbean Group | Global Talent AcquisitionThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front...
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RCI - Front Desk Manager - ITA
3 settimane fa
Milan, Lombardy, Italy, Provincia di Milano Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
