Customer Tecnico- UPS/AC Power

Join to apply for the Customer Engineer - UPS/AC Power role at VertivContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Customer Engineer - UPS/AC Power role at VertivGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleJOB DESCRIPTIONResponsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.Position SummaryJOB DESCRIPTIONResponsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.ResponsibilitiesRespond, in a professional manner, to all assigned service calls while on duty.Perform all work in a safe manner and in accordance with established company safety policy.Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.Ensure spare parts are properly accounted for using established parts procedures.Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .Assist call control to schedule, plan and complete any works as required, using established work flow procedures.Keep call control informed of your schedule and the status of all open jobs.Maintain the accuracy of the customer listing by reporting errors with the site change form.Support company vision and management decision.Ensure that all ISO 9001:2000 agreed processes are followed.Keep company vehicle clean and properly maintained.You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.Work as part of the service team.Follow up and follow through with any and all assigned tasks.Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possibleEnsure availability to work during weekend and nightsReport sales or service leads to the proper department via the correct process.The employee ensure that any activity, task and responsibility required by role in terms of (Export Compliance), (Import Compliance), (EU Arrivals and Despatching), as well as (Supply Chain Security) is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itselfQualificationsHNC/HND in Electrical/Electronics Engineering or equivalentExperience of working in a technical service or test environment of AC Power equipment essentialComputer Literate (All office associated programs such as, word, excel, outlook)Previous field service experience essentialExcellent customer service skillsStrong communication skillsSelf starter, ability to plan , organise and manage time effectively with an ability to work under pressureClean Valid driving licenceWorking ConditionsA significant amount of after hours and weekend work, frequently scheduled with little noticeTravel on a daily basis to and from customer sitesWill be required to stay away from home or travel long distances.Occasional heavy lifting requiredYou will be expected to operate as part of a teamParticipate on the 24/7 on call rota.May be required to travel abroad from time to time.You will be supplied with a Company uniform, which must be warn at all times while working.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAppliances, Electrical, and Electronics ManufacturingReferrals increase your chances of interviewing at Vertiv by 2xGet notified about new Customer Engineer jobs in Rome, Latium, Italy.Energy Storage Technical Support Engineer-ItalyGreater Rome Metropolitan Area 2 months agoSenior Technical Support Engineer (QAE/ Site Reliability)-R- Junior Cloud Operations | Managed OperationsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr