Portuguese Speaking Customer Service for Tobacco Company in Greece

31 minuti fa


Rome, Italia Altro A tempo pieno

Mercier Consultancy MD is pleased to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Tobacco Company in Greece. This role is perfect for individuals who are passionate about customer engagement and are looking to work in a dynamic industry. As a customer service representative, you will assist clients in Portuguese, addressing inquiries and providing support related to tobacco products and services.Key ResponsibilitiesHandle customer inquiries regarding tobacco products, brand information, and services via phone, email, and live chat in PortugueseProvide detailed information about product offerings, promotions, and health regulationsAssist customers with order placements, modifications, and inquiries regarding shipments and returnsResolve customer issues and complaints in a timely and professional mannerDocument customer interactions accurately in our CRM system for tracking and follow-up purposesCollaborate with internal teams to enhance customer experience and ensure compliance with company policiesStay informed about tobacco industry trends, products, and regulations to better assist customersRequirementsFluency in Portuguese (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, preferably in the tobacco or consumer goods industryStrong communication skills with an emphasis on customer satisfaction and engagementAbility to handle inquiries professionally and effectively in a fast-paced environmentStrong attention to detail and exceptional problem-solving skillsProficiency in using CRM systems and other customer service technologiesWillingness to work flexible hours, including evenings and weekends if requiredBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..#J-18808-Ljbffr



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