Lavori attuali relativi a Global Support Services Engineer - Rome - Remotely
-
Software Engineer
5 giorni fa
Rome, Italia Top-engineer A tempo pienoTop Engineer è una società di consulenza specializzata in progettazione elettronica, meccanica e software. Collaboriamo con grandi realtà industriali, offrendo competenze tecniche avanzate e supporto nello sviluppo e nell’ottimizzazione di progetti ad alto contenuto tecnologico.Per un’attività da svolgersi presso un nostro cliente, siamo alla ricerca...
-
Networking Managed Services Engineer
5 giorni fa
Rome, Italia NTT A tempo pienoJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...
-
Professional Services Engineer
3 giorni fa
Rome, Italia Forescout Technologies Inc A tempo pienoWhat We Do Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to...
-
Professional Services Engineer
2 settimane fa
Rome, Italia Forescout Technologies Inc. A tempo pienoDescriptionWhat We DoManaging cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government...
-
Data Engineer
5 giorni fa
Rome, Italia Awin Global A tempo pienoJoin to apply for the Data Engineer (f/m/d) role at Awin Global Get AI‑powered advice on this job and more exclusive features. Data sits at the heart of the company. This role is to ensure that Awin is able to leverage the data it has access to across the group and build out reporting to ensure we are able to make better commercial decisions and provide...
-
Cloud Engineer
3 giorni fa
Rome, Italia F1 Consulting & Services A tempo pienoF1 Consulting & Services è una società di consulenza informatica operante su tutto il territorio nazionale, con sedi principali a Milano, Torino, Verona e Roma. Ad oggi, conta circa 100 professionisti impiegati nella fornitura di servizi specializzati nel settore ICT, in uno scenario estremamente competitivo ed in rapida trasformazione. Grazie alle...
-
Autista Patente Ce Cqc
2 settimane fa
Rome, Italia Contini Global Services srl A tempo pienoContini Global Services Srl, azienda di trasporti, ricerca autisti con patente CE e CQC per lavoro di linea (corriere espresso) tratta**:L'Aquila-Parma-L'Aquila**, dal **lunedì al venerdì**. I dettagli verranno discussi telefonicamente. Turno notturno Requisiti richiesti: - Disponibilità immediata - Disponibilità a trasferte - Esperienza mínima 3...
-
SAP Software Engineer — Hybrid Work, Global Impact
2 settimane fa
Rome, Italia Altro A tempo pienoRandstad Digital Talent Services Randstad Digital Talent Services , divisione specializzata nella ricerca, selezione e formazione di profili IT di Randstad Italia, ricerca un: […] per una multinazionale italiana, leader mondiale del settore elettrico ed elettronico, con oltre 50 anni di storia e una presenza in più di 100 paesi. […] una divisione...
-
Global Product Development Engineer
6 giorni fa
Rome, Italia Freudenberg Sealing Technologies A tempo pienoA global technology group is seeking a Product Development Engineer in Pinerolo, Italy. The role involves designing new products, leading projects, and providing customer support while ensuring quality improvements. Candidates should have a Bachelor's degree in Engineering or a related field, alongside 1-3 years of relevant experience. Proficiency in English...
-
Live Video Ops Engineer — Playback
2 settimane fa
Rome, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoA global streaming service provider in Milano is seeking a Live Ops Support Engineer to ensure high-quality delivery of live events. Responsibilities include troubleshooting technical issues, working with partners for pre-event checks, and maintaining support activities. The ideal candidate has over 3 years of technical support experience and a strong...
Global Support Services Engineer
2 settimane fa
Vendor Certification Successful Applicants are required to hold two current Enterprise Vendor Certifications (Advanced Technical Expert Level in at least one) in any or equivalent Server / Storage (but not limited to)IBM NetApp Dell / EMC VMWare RedHat Nutanix HPE Oracle FujitsuNetworking (but not Limited to)Cisco (CCNP/CCIE only) Juniper (JCNP/JCIE only) Gigamon HP/Aruba NetScout RiverBed NokiaJob Functions The primary functions of a GSSE are to resolve incidents, implement changes and improvements for “Enterprise Range” level industry standard machines (e.g. superdome, power systems, storage, tape libraries, etc) raised by global clients. This mainly involves hardware break fix, software like firmware & operating systems troubleshooting, & occasionally applications. WorkflowGrabbing of incident tickets involving “Enterprise Range” level industry standard machines:Hardware issues (e.g. in depth diagnostics of superdome, TS3500 library, power systems etc) Software issues (e.g. in depth root cause analysis for UNIX/Network device core dumps) Managed services alertsIncident ticket analysis, remote support & resolution Communicating with client through email, WebEx & phone call for incident ticket resolution updates Coordinating with value chain administrators for spare parts requirement Organizing field services engineers for onsite action required Performing remote system administration for managed services customers Escalation point for Hardware, Software or Managed Service cases unable to be resolved by Level 2. Last escalation point for GSD team Assist Consulting Engineers with PSC/work plan creation, MS onboarding & other scheduled activities Handle approval of the following deliverablesChange request form (CRFs) Complex request for quotation (RFQ) Root Cause Analysis (RCA) Technical Procedure documentation upload to TRT knowledge baseTicket hand over Training new Global Support Services EngineersRequired DeliverablesEnsure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader. Ensure all communication to client are prompt, accurate, & professional to deliver best of client’s experience. Ensure accurate & timely issuance of purchase order requests (PORs), inventory movement requests (IMRs) to value chain administrator team. Ensure accurate & timely issuance of field engineer on site requests (FORs) or Service Partner Engagement form (SPEF) to field services team. Ensure timely handling of Technical Escalations Forms (TERs) from Level 2 which involves tickets requiring 3rd visit (2nd failed visit) Accurate checking and timely approval of:Change request form (CRFs) Complex request for quotation (RFQ) Root Cause Analysis (RCA) Technical Procedure documentation upload to TRT knowledge baseTimely assistance of CE for PSC/work plan creation, MS onboarding & other scheduled activities. Create daily/weekly/monthly reports for managed services clients. Documentation of problem resolution into TRT’s knowledge base Continuously learn additional technical and non-technical skills Onboarding training for new Global Support Services Engineers Compliance with company policyRequirementsCandidates must possess a College Degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related course for IT. Must have 5-10 years up of experience handling IT system hardware break fix & software resolution. Willingness to do both hardware and software support. Advanced Technical Expert Two (2) Industry Certification on suitable enterprise platforms. Candidate should hold certifications in two (2) different technologies. Vendor Certified experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc) Networking – Should be the equivalent of CCNP or above.#J-18808-Ljbffr
