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Customer Success Manager

12 ore fa

Rome, Italia BMC Software A tempo pieno

Overview Basic Information Job Name : Principal Customer Success Mgr - CSM - Italy Country : Italy State : NA City : Milan Date Published : 27-Jan-2026 Job ID : 46288 Travel : up to 25% Secondary locations : ITA Rome - Europa Remote : #LI-Remote This Is Helix. Powered by You. At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We\'re here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC\'s strategy Here is how, through this exciting role, YOU will contribute to BMC Helix\'s and your own success : ResponsibilitiesLead the customer success motion for enterprise accounts across a regional book of business Prioritize the BMC Helix customer experience with a focus on satisfaction and retention Focus on customer relationships within each