Enterprise Customer Success Manager

TextYess builds AI agents for eCommerce.For thousands of years, commerce was human. Merchants knew their customers, understood their needs, andbuilt trust through real conversations. Then came the internet, and we traded humanity for scale. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you.TextYess is here to restore what was lost. We build AI agents that bring back the personal, conversational shopping experience, but at infinite scale. Through WhatsApp and messaging apps, we help brands sell through tailored, real-time conversations that feel natural, helpful, and human. We're not just automating commerce. We're making it human again.We work with top brands like Ducati, Pittarosso, Piazza Italia, Doppelgänger, we recently closed a €2.4M seed round, and we're just getting started.The role:We’re looking for an Enterprise Customer Success Manager to own and grow our relationships with Enterprise clients.You’ll be the main point of contact for some of our most strategic customers, ensuring they get continuous value from TextYess, achieve measurable ROI, and expand their usage over time.This is a high-impact role at the intersection of product, sales, and success, with the opportunity to help shape our Enterprise Customer Success function from the ground up.Own retention and expansion for Enterprise accounts.Ensure Enterprise customers achieve measurable ROI and long-term success with TextYess.Act as the strategic owner of a small number of high-impact accounts.What you'll work on:Lead structured onboarding for Enterprise clients, ensuring fast time-to-value.Proactively monitor customer health and act early to prevent churn.Become a deep product expert and help customers get the most out of TextYess’ features.Identify expansion and upsell opportunities, collaborating closely with the sales team.Gather customer feedback and translate insights into actionable input for product and engineering.Create and maintain scalable Enterprise Customer Success resources (guides, tutorials, FAQs, playbooks).Help customers measure, understand, and communicate the ROI of using TextYess.Act as the customer’s internal advocate, representing their needs, pain points, and ideas.Lay the foundations for a scalable Enterprise Customer Success team, with the ambition to lead and grow it over time.About you:Proven experience of at least 2–3 years in eCommerce.You’ve already managed complex, high-value customers and feel comfortable owning long-term relationships with multiple stakeholders.Strong communication and relationship-building skills.Proactive, structured, and ownership-driven.Comfortable in a fast-paced startup environment where priorities evolve quickly.Curious, empathetic, and genuinely excited about helping customers succeed.What we expect:Within days:Learn our product, ICP, and Enterprise customer use cases.Review existing customers and identify early opportunities to improve adoption and retention.Align closely with the CEO and Head of Sales & Success on priorities and expectations.Within weeks:Lead onboarding sessions for Enterprise customers.Set up lightweight health monitoring and feedback loops.Deliver quick wins that improve customer satisfaction and product usage.Within months:Own the entire Enterprise customer journey, from onboarding to renewal.Build scalable Customer Success playbooks and processes.Actively contribute to retention, upsell, and expansion strategies.Become a trusted advisor for customers and a key voice inside TextYess.What we offer:Salary: The gross annual salary (RAL) ranges from €45K to €55K.Stock Options: You'll receive a highly incentivizing stock options package so that if TextYess becomes a giant company, you can enjoy substantial rewards. We want to make TextYess feel like yours too.Infinite growth and responsibility: We are still at the beginning of our journey, and the challenges ahead are ambitious and meaningful. Your impact will directly influence the success of TextYess.If all of this sounds like the place where you want to be, shoot an email at — we’d love to chat#J-18808-Ljbffr