Incident Management specialist
1 settimana fa
Role Purpose The Senior IT Operations Manager is responsible for the provision of expert knowledge and influences the IT Customer Services Management strategy to drive the identification of changing customer / business / user needs (regarding IT requirements) to ensure customer satisfaction with Vodafone�s IT products and services. Managing the IT lifecycle for all end-users. The Senior IT Operations Manager focusses upon the management of a team of IT Operations professionals who operate, administer and maintain assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to the Head of Technology / Head of It Operations. Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do Monitor the main KPIs on the fixed and mobile network, Support and propose new idea of automation in network operation area. Assist in the preparation of reports on network performance and governance activities, Maintenance of tools and software used to be compliant to security requirement Manage incidental events providing detailed information about customers impacts on mobile and fixed network. Update existing operation procedure and create new ones to respect business requirement or request from Auditor, Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder Development of tools using current programming languages for databases, such as SQL, Impala, and Python, to meet new requirements Who you are Strong ability in Project Management and Activity Governance. Strong analytical and problem-solving skills, Basic understanding of network infrastructure of fixed and mobile network. Ability to interact with different teams, organizing and leading meetings with them, Ability to manage software development and propose new solution Ability to build detailed and clear reports and present them to the Management, Ability to manage multiple projects and changing priorities. New graduate degree or higher educatio, Strong communication, negotiation, presentation skill, Fluent in English with ability to communicate at all levels. Strong knowledge of software tool, such as python, Impala, SQL, Oracle, Java, Tableau
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Incident Management specialist
1 settimana fa
Milan, Italia Altro A tempo pienoIncident Management Specialist at VodafoneRole Purpose: The Senior IT Operations Manager is responsible for the provision of expert knowledge and influences the IT Customer Services Management strategy to drive the identification of changing customer, business and user needs relating to IT requirements to ensure customer satisfaction with Vodafone’s IT...
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Incident Manager
4 giorni fa
Milan, Italia Altro A tempo pienoIncident ManagerWe are looking for an Incident Manager with 2-3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Incident Manager
4 giorni fa
Milan, Italia Altro A tempo pienoIncident Manager We are looking for an Incident Manager with2-3 years of experiencein IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoOpen Position : Incident Manager To strengthen our international team, we are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoOpen Position : Incident ManagerTo strengthen our international team, we are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoOpen Position : Incident Manager To strengthen our international team, we are seeking anIncident Managerwith2–3 years of experienceinIT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution ofmajor incidents, ensuring minimal business impact and maintaining service continuity. The ideal...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoOpen Position : Incident ManagerTo strengthen our international team, we are seeking anIncident Managerwith2–3 years of experienceinIT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution ofmajor incidents, ensuring minimal business impact and maintaining service continuity. The ideal...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoWelcome to Herzum | now part of catworkx!We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe.Founded in Chicago in 2000, Herzum has grown into an...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoWelcome to Herzum | now part of catworkx!We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe.Founded in Chicago in 2000, Herzum has grown into an...
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Remote Incident Manager — ITIL
1 settimana fa
Milan, Italia Altro A tempo pienoAn IT consulting company in Italy is seeking an experienced Incident Manager to join their remote team. The candidate should have 2-3 years of experience in IT Service Management, with a solid understanding of ITIL processes. Responsibilities include managing incident resolution and communicating with stakeholders. A good command of both Italian and English...
