Customer Care Administrator

This is where your work makes a difference.At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.Here, you will find more than just a job—you will find purpose and pride.What you'll be doingRespond and filter incoming communicationsCo-operate to plan service activities with available system toolsEnsure the shipment of the machines and the receiving to the customer and cooperate to solve shipment problems and support sellers and techniciansFirst point of contact from customer side to manage Vaporiseurs - APD and InfusionEnsure the tracking history of the devices managed in the technical serviceLink customers to available technical specialists when neededCo-operate to keep the system database GSP/BOOST and JDE updated while following available guidelines / procedures and processes and prepare the required reportCo-operate to execute processes where customer care is part of the target audienceEnsure the complaint managementManage all EDI errors JDE/GSP/BOOST for field organizationCo-operate with the local Service organization and supporting functions to support local objectivesWhat you'll bringProven experience in a customer service or front office role.Outstanding communication and interpersonal skills.Strong organizational abilities with keen attention to detail.The ability to successfully implement solutions and resolve issues effectively.Proficiency in using office software and equipment.A positive attitude and the ability to work collaboratively within a team.The ability to determine priorities and manage time effectively.Good knowledge of English. Greek language knowledge is a plus.Equal Employment OpportunityBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.#J-18808-Ljbffr