IT Lead

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.Position SummaryWe’re looking for an IT Lead - Field Support in Rivoli (TO).Working with the businessCollaborates with the business, IT colleagues, and other stakeholders to define detailed requirements, assess impact on existing capability, and develops and presents solutions with the aim of creating one global common source.Acts as internal consultant, providing technical guidance and business process expertise on projects, and researches strategic planning matters from a technical or business standpoint.Develops cross functional impact assessments as it relates to any functional or technical landscape changes / revisions / additionsApplies a broad knowledge of various technical functions to accurately anticipate organizational impacts.Strategy & VisionEstablishes the Regional Field Support Services strategy together with the relevant stakeholders. Implements and maintain best practices in the area.Develops and maintains an end-to-end vision when designing a solution.Technology LeadershipProvides leadership and direction within Field Support Services to manage.Serves as the lead technical resource in the oversight, planning, and implementation of Field Support Services to manage.Facilitates the understanding of and utilization of tools that drive the dissemination of information throughout the organization.Drives the use of appropriate technologies for the functionality requested by the organization.Provides guidance to project and technical leads as the point of contact for cross functional design issues and architecture design issuesUnderstands the procedures and expected system performance associated with the introduction of new information technologies, while seeking ways to collaborate with other IT members to facilitate transitions.DeliveryWorks with IT and the Business to facilitate program and project execution, supplying resources to work under IT / Business direction to deliver approved programs / projects.Assists in the delivery of project requests in a managed services environment and provides technical support within the defined support process environmentProvides quality, standard End User and VIP Services for DanaMain responsibilitiesAct as change leader for benefits across the organization; promote usage to relevant departments.Creating the best possible, consistent user experience by working with the functional Dana IT teamsDetermine level of effort for Field Support Services work given a set of requirements, and determine estimate to completeDevelop or assist in the development of roadmaps for the applications supported within their areas.Ensure adherence to IT policies, procedures, and standards.Provide input for budget planning and track plant-specific IT requirements in the AOP cycle.Deploy Dana IT standards for hardware, software, and processes.Actively participate in P1 / P2 incident calls, communicate plant impact and resolution status, and contribute to post-event root cause analysis.Direct, organize, and lead projects in the implementation and use of new software tools and systems.Ensure that there is a business perspective on how new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc.Facilitate business relationships between all applicable business and IT functionsLead the day-to-day responsibilities of the Regional Field Services team to include :1. Service Desk incident resolution2. VIP support services3. New hire setup of computers, system accounts etc4. Monitoring and upgrading of desktop applications, antivirus, security etc.5. Plant and Office production outages due to IT failuresDrive common processes to support the infrastructure in the regionManage with metrics to direct and improve IT Services in regionDrive standardization of infrastructure hardware / software in the region using the standards set by the Enterprise Infrastructure teamsConduct performance management reviews of IT Field Support resources in the region by managing accountability and excellence within the team and each employee. IT Lead should strive for continuous improvement.Plan and conduct audits of facilities and offices as needed.Troubleshoot tools, systems, and software; performance-tune these applications as necessary related to Field support areas.Understands the organization’s strategy for managing and providing information within the Regional Field Support Services area.Patching and hardening for the purpose of protecting Dana’s IT assets from Cyber attacksDevelop and maintain a formal description of the Regions Field Support ServicesWork with the functional Dana IT teams to ensure that standards, strategies and processes across the IT service lifecycle are adhered to. Coordinate IT and business resources to plan, estimate and carry out programs of systems development work to time, budget and quality targets and in accordance with appropriate standards.Comply with all in-plant safety practices and escalate any violations or gaps.Gain detailed understanding of plant operations, including manufacturing processes, metrics, products, customers, OT environments, and deployed IT applications.Support major rollouts (e.g. Windows operating system upgrades, Office365, server and hardware refreshes, LAN upgrades, tech debt removal).Maintain accurate inventory of site assets, ensuring updates in Asset and Configuration Management systems.Job Position RequirementsEducation : Bachelor’s degree required or regional equivalent, preferably in a related discipline such as Information Systems, Engineering, Computer Science or Business or 10+ years of related professional Dana experience.Experience10 Years of relevant experienceLanguage SkillsEnglish (fluency in reading, writing, and speaking); other language skills desirableCertificationsCompTIA A+. Other IT industry certifications (ITIL, PMP, CISA, etc.) are a plusAdditional skillsExcellent analytical, problem solving, oral, written, and team building skillsStrong technology acumen; familiar with key concepts around data, applications and infrastructurePeople management skills; good relationships with team membersExcellent presentation skills; good written and verbal skillsExcellent time management and organizational skills; attention to detailAvailability to travel for some business trips (20-30%) to Italian locations, for example : Reggio Emilia, Mestrino (PD), Cavenago (MB), Luserna (TO), Arzignano (VI).Core CompetenciesAbility to think and act in a strategic wayCan lead & act consistently with the company’s strategy and valuesAble to demonstrate strategic problem solving, good decision making and sound judgmentDemonstrates sound business and technical acumenAbility to build and develop talentAble to align talent to the company’s strategyDemonstrates ability to develop self and othersShows evidence of continuous learningDemonstrate performance leadershipAbility to demonstrate an effective approach to engagement and problem solvingAble to build trust and engage othersCan build or contribute to an inclusive team environment, demonstrates strong interpersonal communicationsAbility to achieve planned resultsDemonstrates a strong customer focus through planning and actions, acts with initiative and urgencyShows the ability to be a change leader with adaptability and continuous improvementAbility to hold oneself and other accountable for resultsDemonstrates the ability to leverage all available resources to achieve results“If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile#J-18808-Ljbffr