Data and Ticketing Assistant

The Data and Ticketing Assistant will support in the development, maintenance and reporting of all data relating to guests of the dedicated client’s programme. They will also be responsible for assisting and supporting ticketing operations which includes creating an efficient ticket allocation and distribution system and working closely with the Guest Communications Team and the Ticketing Department. This is a contract role starting on the 5th of Jan and ending on the 23rd of Feb 2026. We are only able to consider candidate that live or have accommodation in Milan.Key ResponsibilitiesSupporting with the late stage set up and finalization of systems and supporting documentationSupport queries and data changes, pre-event and onsite by email, phone and face-to-faceSupport the production and distribution of regular reports for clients, service providers and project teamsDevelop and manage professional working relationships with the client, service providers and project teams to ensure clear and open lines of communicationCommunicate with all relevant parties any data changes as necessarySupport the management of changes and queries in a prompt and professional mannerAdhere to General Data Protection Regulation (GDPR) and other event location Data RegulationsDevelop a thorough understanding of seating configurations for all relevant venuesEstablish a thorough understanding of procedures for unused/ unallocated tickets, ticket changes, venue or schedule changes and transportation delaysAssist with the preparation of venue maps and event information for distribution to guests and program team as requiredAssist with digital distribution of ticketing to guests on arrival days and throughout the programSupport the development of onsite training of all ticket procedures for relevant team membersEnsure accuracy and confidentially with regards to guest dataTo provide a professional and seamless ticket distribution service to guestsBe fully aware of all ticketing systems and the ticketing regulationsAssist in the management of changes to any ticketing procedures or programme alterationsBe pro‑active in monitoring all ticketing operationsBecome conversant with each relevant stadium / Venue and its associated seating schematicsAssist in the process of allocating seating for each event and venue to guestsAssist in developing operating systems that ensure the smooth allocation and distribution of tickets to guests and other recipientsUpdate the ticket database dailyAssist and support the Manager in ensuring all ticketing issues are dealt with promptly and efficiently and the right tickets are delivered to the right guests, on time and in a friendly, efficient mannerProvide an organised, efficient and friendly service to all guestsReport any issues promptly to the Ticketing ManagerAssist in ensuring all security systems are followed through to the letterAssist in the implementation of ticket distribution system for the internal iLUKA Collective team whilst ensuring it remains in check and at the same time, totally service orientedWhere necessary, provide other departments with daily ticketing reports in order to provide up-to-date, accurate information to assist with the overall running of the programmeDisseminate accurate information on ticketing issues as and when requiredThis is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessarySkills, Knowledge, ExpertiseFluent in English and ItalianExperience using various databases/ guest management systemsExperience managing and reporting on large volumes of dataExcellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devicesProject management experienceStrong communication skills, both written and verbalOrganised with an analytical background and an eye for detailStrong time management skills with ability to meet strict deadlinesProactive, positive approach to all tasks and a high degree of reliabilityAttributesHigh energy, comfortable working potentially long hours in a demanding but rewarding and friendly environmentFlexible, enthusiastic, confident, outgoingWilling to roll sleeves up and get involvedPassionate about sport, hospitality and deliveryAble to work in a calm, kind and professional manner in a pressured environmentAbility to prioritise a demanding workload#J-18808-Ljbffr