Account Manager, Smb

24 ore fa
bardi, emilia romagna, Italia Altro Tempo pieno
In this role you drive the end-to-end SMB (small and medium-sized business) relationship, protecting margins and growing revenue through structured servicing, retention, and cross-sell. You manage ~200 merchants in a high-volume book, collaborating with a cross-functional team to onboard, qualify leads, and move opportunities through a defined playbook. You influence merchant adoption on partner platforms and uphold disciplined pipeline hygiene. This position offers a chance to impact merchants’ ability to compete like larger players in a global payments ecosystem.
generous paid time off
healthcare coverage for you and your family
financial security resources
mental health support
balanced hybrid work model
Acquire, manage, and deepen relationships with SMB merchants
Prioritize tasks and adhere to policies and procedures
Qualify partner-sourced and AI-qualified leads and prioritize outreach
Present onboarding and value propositions to merchants on partner platforms
Handle objections, close opportunities, and smooth PayPal acceptance
Maintain accurate activity, pipeline, and next-step records; ensure complete context on handoffs to

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