French Speaking Customer Experts for Singapore Airlines
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About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between world-class global brands and exceptional talent. We pride ourselves on facilitating career-defining opportunities that combine professional growth with unique international experiences.
Job Overview
We are thrilled to represent a prestigious partnership seeking French Speaking Customer Experts for Singapore Airlines in Greece. This role is a premier choice among French-speaking jobs, offering the chance to represent a world-leading aviation brand while building a long-term international career in Athens.
Key Responsibilities
Deliver elite customer service to Singapore Airlines passengers, upholding the airline’s reputation for premium service.
Manage flight bookings, re-routings, and complex itinerary changes with high attention to detail.
Provide expert guidance on travel documentation, baggage policies, and aviation regulatory requirements.
Resolve complex customer inquiries through telephone, email, and chat, ensuring premium satisfaction.
Coordinate with international flight operations teams to manage passenger requests effectively.
Maintain comprehensive knowledge of airline loyalty programs and premium membership benefits.
Represent the aviation industry with professionalism and cultural sensitivity in every interaction.
Native or fluent French (spoken and written) is mandatory for this role.
Valid EU passport or a valid work permit for Greece.
Excellent communication skills and a passion for the aviation and travel industry.
Professional demeanor with a high level of problem-solving capabilities.
Ability to work on-site in Athens, Greece, as part of our dynamic, international office team.
What We Offer
Competitive Monthly Salary with a transparent career progression path.
2 Extra Salaries Per Year (13th and 14th salary bonus).
Monthly Performance Bonus based on quality of service.
Fully Paid Relocation Package (flight to Greece, airport
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