Italian Speaking Customer Agent For Singapore Airlines

Italian Speaking Customer Service Agent For Singapore Airlines

About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on delivering bespoke career opportunities, consistently setting the gold standard for those seeking international roles and professional growth.

Job Overview
We are currently sourcing candidates for a prestigious Italian Speaking Customer Service Agent For Singapore Airlines position in Greece. This is a unique opportunity to join the aviation industry, providing world-class support for one of the world's most awarded airlines, all while enjoying the vibrant lifestyle of Athens.

Key Responsibilities

Deliver exceptional customer service support to Singapore Airlines passengers in the Italian language

Assist travelers with flight bookings, modifications, cancellations, and complex itinerary management

Maintain a deep understanding of aviation industry regulations and airline-specific policies to ensure seamless service

Effectively resolve passenger inquiries regarding baggage, loyalty programs, and special travel requirements

Act as a brand ambassador for Singapore Airlines, ensuring every interaction reflects their reputation for excellence

Collaborate with internal departments to manage flight-related documentation and passenger databases

Participate in regular training sessions to stay updated on aviation security and service standards

Requirements

Native or fluent Italian (spoken and written) for high-quality customer engagement

Valid EU passport (mandatory) to facilitate your transition to our jobs in Greece

Excellent communication and problem-solving skills, preferably within the aviation or travel industry

A strong desire to relocate to Athens, Greece, to embark on this exciting international career path

Professionalism and a customer-centric mindset are essential for this high-stakes role

Proficiency in English to ensure clear communication within an international team

Benefits
What We Offer

Competitive Monthly Salary

2 Extra Salaries Per Year (13th and 14th salary)

Monthly Performance Bonus to reward your dedication

Fully Paid Relocation Package (flight, transfer, and hotel upon arrival)

Fully Paid Training programs within the aviation sector

Comprehensive Health Insurance

Opportunities for career advancement within our network of international partners

Life in Greece
Living in Greece offers an unparalleled quality of life, blending ancient history with a modern, cosmopolitan energy. As you settle into one of our many Italian-speaking jobs in Athens, you will discover the beauty of Greece, with its world-renowned climate, stunning Mediterranean coastline, and warm, welcoming culture that makes every newcomer feel right at home.

Beyond the career-defining experience of the Italian Speaking Customer Service Agent For Singapore Airlines position in Greece, you will enjoy the exceptional culinary landscape and vibrant social life that only Greece can provide. Our relocation support ensures that your move to Greece is as smooth as possible, allowing you to focus on building a future in one of Europe's most beautiful destinations.