SAP Basis- Customer Engagement Manager
2 settimane fa
3 days ago Be among the first 25 applicantsWho We AreThis role is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP The digital Customer Engagement Manager (dCEM) Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with the client. The CEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle.Seniority levelMid-Senior levelEmployment typeContractJob functionManagement and ManufacturingIndustriesIT Services and IT ConsultingSan Pietro in Casale, Emilia-Romagna, ItalyReferrals increase your chances of interviewing at NTT DATA Europe & Latam by 2xWhat You’ll Be DoingSupports sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesInitiates digital service kick off for customersEnsures periodic service reviews to track the service quality across a range of customersContributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES Orchestrates the overall service/project delivery according to planned scope, budget, and milestonesSupports in de-escalations of critical customer situationsSupports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableExecutes technical feasibility studies / solution reviews (if applicable)Contributes to customer release and maintenance activitiesSupports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagementExecutes and supports problem management and continuous improvementSupport customer satisfaction surveysReviews SLA service credit casesSupports commercial change requestsContributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer successSupports in reviewing
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SAP Basis- Customer Engagement Manager with German
3 settimane fa
Bologna, Italia Altro A tempo pienoSAP Basis - Customer Engagement Manager with German 2 days ago Be among the first 25 applicantsOverview This role is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP. The digital Customer Engagement Manager (dCEM) will work with SAP Enterprise Cloud Services, primarily focusing on SAP S/4HANA, private...
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SAP Basis- Customer Engagement Manager with German
2 settimane fa
Bologna, Italia Altro A tempo pienoSAP Basis - Customer Engagement Manager with German 2 days ago Be among the first 25 applicantsOverview This role is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP. The digital Customer Engagement Manager (dCEM) will work with SAP Enterprise Cloud Services, primarily focusing on SAP S/4HANA, private...
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Sap Basis- Customer Engagement Manager
1 settimana fa
BOLOGNA, Italia Altro A tempo pieno3 days ago Be among the first 25 applicantsWho We AreThis role is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP The digital Customer Engagement Manager (dCEM) Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.The CEM oversees the customer...
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SAP Basis- Customer Engagement Manager
2 settimane fa
Bologna, Italia Altro A tempo pieno3 days ago Be among the first 25 applicantsWho We AreThis role is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP The digital Customer Engagement Manager (dCEM) Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer...
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SAP Cloud Customer Engagement Lead
2 settimane fa
Bologna, Italia Altro A tempo pienoAn international IT services company is seeking a Customer Engagement Manager responsible for overseeing the lifecycle of SAP Enterprise Cloud Services customers. The ideal candidate will ensure customer satisfaction through effective onboarding, service delivery, and issue resolution. Candidates should have strong SAP knowledge and a customer-focused...
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SAP Cloud Customer Engagement Lead
2 settimane fa
Bologna, Italia Altro A tempo pienoAn international IT services company is seeking a Customer Engagement Manager responsible for overseeing the lifecycle of SAP Enterprise Cloud Services customers. The ideal candidate will ensure customer satisfaction through effective onboarding, service delivery, and issue resolution. Candidates should have strong SAP knowledge and a customer-focused...
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(Senior) Engagement Manager PLM
2 giorni fa
Bologna, Italia Altro A tempo pienoJoin to apply for the (Senior) Engagement Manager PLM role at Siemens Digital Industries Software1 day ago Be among the first 25 applicantsWe are an innovation leader in automation and digitalization . Passionate about technological innovation and closely collaborating with partners and customers, we care about the digital transformation in the process and...
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(Senior) Engagement Manager Plm
3 giorni fa
BOLOGNA, Italia Siemens Digital Industries Software A tempo pienoJoin to apply for the(Senior) Engagement Manager PLMrole atSiemens Digital Industries Software1 day ago Be among the first 25 applicantsWe are aninnovation leader in automation and digitalization.Passionate about technological innovation and closely collaborating with partners and customers, we care about thedigital transformationin the process and discrete...
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(Senior) Engagement Manager PLM
4 giorni fa
Bologna, Italia Siemens Digital Industries Software A tempo pienoJoin to apply for the (Senior) Engagement Manager PLM role at Siemens Digital Industries Software 1 day ago Be among the first 25 applicants We are an innovation leader in automation and digitalization . Passionate about technological innovation and closely collaborating with partners and customers, we care about the digital transformation in the process and...
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BOLOGNA, Italia Siemens Ag A tempo pienoA global technology innovator is looking for an experienced Engagement Manager in Bologna, Italy.This role is pivotal for the growth and transformation of Consulting and Services teams.The ideal candidate will develop service proposals for PLM technologies and implement effective commercial strategies to ensure optimal customer experiences.Proficiency in...
