Application Support Specialist

Kirey is one of the leading European groups specializing in technology consulting and system integration, with a distinctive positioning in the field of data-driven innovation.Through a comprehensive portfolio of solutions including Data & AI, Cloud, Software Development, Cybersecurity, Infrastructure & Automation, and Monitoring , Kirey transforms data complexity into intuitive and accessible solutions, enabling its clients to achieve their business objectives.

Headquartered in Italy, with a well-established international presence and nearly 1,500 employees , Kirey has successfully delivered more than 10,000 projects for leading clients across the Insurance, Banking, Manufacturing, Retail, Public Administration, and Services & Energy sectors.

At the heart of Kirey's success are its people, who are given the opportunity to fully express their talent and play an active role in the company's value chain. This is made possible through continuous investment in professional development and training, the promotion of innovation and creativity through skills enhancement, and a strong commitment to inclusion and diversity, supported by dedicated initiatives.

YOUR ROLE

We are looking for a Application Support Specialist to join our Application Management Services (AMS) team within the Insurance sector.The selected candidate will work as a 1st and 2nd Level Application Support Specialist , joining dedicated teams responsible for the management and support of mission-critical applications supporting core business processes.The successful candidate will contribute to ensuring the operational continuity of application services by supporting business users, monitoring production systems, and managing application issues in compliance with contractual Service Level Agreements (SLAs).

Responsibilities

Responsibilities

Ensure the operational support of assigned applications.

Manage Incident, Service Request, and Problem tickets.

Provide first- and second-level application support to business users.

Analyze and resolve application issues.

Monitor application processes and batch jobs.

Verify the correct execution of operational workflows.

Analyze application logs and perform technical troubleshooting.

Coordinate escalations with infrastructure, system administration, and development teams.

Perform data verification and analysis using SQL queries.

Support application releases and post-go-live activities.

Prepare and maintain operational documentation.

Produce reports and monitor SLA compliance.

Requirements

1–3 years of experience in Application Management , Application Service Desk , or Application Support .

Experience supporting mission-critical applications, managing production incidents, and monitoring batch processes within complex enterprise environments.

Knowledge of Incident Management, Problem Management, and Change Management processes.

Strong troubleshooting skills and Root Cause Analysis capabilities.

Good knowledge of relational databases, SQL, and NoSQL.

AI skills, including the use, configuration, and functional implementation of AI tools and agents (such as Copilot, Cursor, ChatGPT , and similar solutions) to support analysis, troubleshooting, technical documentation, operational automation, and process optimization.

Knowledge of Windows and Linux/Unix operating systems.

Experience using ticketing and monitoring tools.

Ability to analyze application logs, operational workflows, and business-reported issues.

Understanding of application operations and support within enterprise environments.

Preferred Qualifications

Previous experience within the Insurance sector.

Knowledge of insurance processes related to policies, claims, portfolio management, and technical accounting .

Experience in structured and regulated Application Management Services (AMS) environments.

Experience managing and monitoring batch processes and enterprise schedulers.

Knowledge of ITIL best practices.

Familiarity with Microsoft 365 and collaboration platforms.

Qualifications

WHO WE ARE LOOKING FOR

We are looking for a professional with experience in the insurance sector and in supporting enterprise mission-critical applications , capable of managing production incidents, monitoring batch processes, and analyzing technical and functional application issues while collaborating with development teams, infrastructure teams, and business users to ensure service continuity.

The ideal candidate demonstrates a strong problem-solving mindset, excellent analytical skills, attentio