French International host/ess

WHAT YOU WILL DO 
As A French International Host/Hostess, you will be the main point of reference for French guests, helping them feel welcomed, understood and fully supported onboard. 
By removing language barriers and building trusted relationships, you will respond to guest needs and enhance their cruise experience. As a Costa Values Ambassador, you will contribute to guest satisfaction, NPS and OBR while inspiring connection across cultures. 
Translation & Announcements 
Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise 
Act as point of reference for French speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs. 
Make major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format). 
Management of complaints and problem solving 
Provide translation services for medical emergencies, illnesses, or medical disembarkation of the Guest, 
Report or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution. 
Support to revenue management services 
Support the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction. 
Safety Culture & Awareness 
Contribute to organizing onboard activities and promoting high health standards, supporting the ship’s commitment to a safe and well‑managed environment. 
WHO YOU ARE 
Required: 
Secondary school in Tourism or Humanities 
At least 6 months experience in tourism (i.e., reception, accompanying Guests 
English & French knowledge at least at C1 level 
Being at ease with public speaking 
Being enthusiastic and problem-solving oriented 
Sales skills are a plus 
Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences  
Results-oriented and resilient, motivated to achieve ambitious goals  
Authentic communicator and storyteller, able to inspire and engage with energy and empathy  
Curious, positive and collaborative, comfortable working across departments with a proactive attitude 
Nice to have: 
Previous experience on board or in international, multicultural environments 
WHAT WE OFFER  
Your contract 
Fixed-term, full-time, onboard — average duration 4–6 months 
Meals and accommodation included throughout your contract; 
 Attractive variable bonus  in addition to salary 
Your life onboard: 
•         International experience combining travel, personal development, and independence 
•         Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers 
•         Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner) 
•         Discounts on onboard restaurants and bars (with possible daily credit) 
•         Accommodation & services: assigned cabin (single or double) with bathroom 
•         Cabin cleaning + free laundry service (crew laundrette and uniforms)  
•         Package delivery service 
•         Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text 
•         Discounts on shops, products, hairdresser, and SPA 
•         Wellbeing & health: Free medical assistance onboard and ashore 
•         Welfare and wellbeing programs (sports, events, monthly activities) 
•         Leisure time: Access to gym, lounge, bar, pool, and solarium for crew 
•         Crew excursions + discounts on guest tours 
•         Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months) 
→ Discover what life onboard looks like:
Your growth 
•         Structured onboarding + welcome kit 
•         Mentorship program with a dedicated mentor 
•         Clear career path within your department  
•         Learning Officer for skills development and continuous improvement 
•         Development model to identify and promote talented individuals 
→ Learn about our culture and values:
WHY COSTA  
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.  
Costa belongs to the Carnival Corporation, the largest cruise company in the w