Costa Ambassador
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WHAT YOU WILL DO
As the onboard Costa Ambassador, you will be a focal point for the onboard revenue strategy: illustrating and promoting the full onboard offer, using storytelling to spark guests’ desire to experience something new, and boosting revenue through cross- and up‑selling.
- Build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.
- Present the onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.
- Offer the right product or service at the right time, promoting the experiences guests care about most.
- Overcome objections and close sales, booking products and services and boosting onboard revenue through cross‑ and up‑selling.
- Monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.
- Take an active part in onboard revenue meetings and proactively propose new ideas to boost products and services.
- Apply the retail levers that impact sales, visual display, staffing, asset protection and process optimisation, to maximise results.
- Help build a strong safety culture, promote health and safety procedures, and uphold high standards on board.
WHO YOU ARE
You bring a natural flair for sales and guest engagement, thriving in an international, fast‑paced environment where storytelling, empathy and a results‑driven attitude make the difference.
REQUIRED
- Secondary school diploma or degree in tourism, languages or humanities
- At least 1 year of experience in Retail/Sales, with strong interpersonal skills
- Excellent command of Italian (C1) and English (C1)
- A third language at minimum B2 level (French, German, Spanish)
- Good knowledge of MS Office (Word, PowerPoint, Excel)
- Solid sales, communication and customer‑service skills, with the ability to read guest needs and close effectively
- Experience in cross‑ and up‑selling or onboard/retail revenue roles
NICE TO HAVE
- Experience in multicultural or international environments
WHAT WE OFFER
YOUR CONTRACT
- Fixed‑term, full‑time contract onboard
- Meals and accommodation included throughout your contract
- International experience combining travel, personal development, and independence
- Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
- Meals & consumption: free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
- Discounts on onboard restaurants and bars
- Accommodation & services: shared cabin with bathroom
- Cabin cleaning + free laundry service (crew laundrette and uniforms)
- Connectivity & tools: free internet (250 MB/month) + free WhatsApp text
- Discounts on shops, products, hairdresser, and SPA
- Wellbeing & health: free medical assistance onboard and ashore
- Welfare and wellbeing programs (sports, events, monthly activities)
- Leisure time: access to gym, lounge, bar, pool, and solarium for crew
- Crew excursions + discounts on guest tours
- Family & friends: opportunity to host family/friends (min. 30 days/year after 4 months)
YOUR GROWTH
- Structured onboarding + welcome kit
- Mentorship program with a dedicated mentor
- Clear career path within your department
- Learning Officer for skills development and continuous improvement
- Development model to identify and promote talented individuals
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