People Operations Manager

6 giorni fa


Via Milano, Italia indigo.ai A tempo pieno

People Operations Manager - Milan Join to apply for the People Operations Manager - Milan role at indigo.ai indigo.ai is the leading platform in Italy for building next‑generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e-commerce to evolve their Customer Experience through conversational AI. We don’t just “sell software”: we enable a shift in how organizations interact with people, automating millions of conversations every year, reducing operational costs, improving conversion rates, and creating more personalized, scalable, and compliant customer journeys. Now we are on a mission to scale this technology globally. To do so, we are looking for a People Operations Manager to support our COO in building and running scalable people processes across HR operations, hiring, compensation & benefits, and people programs. What are we looking for? We’re looking for a hands‑on People Operations Manager to keep our people engine running smoothly as we grow. You will join the Operations team and report to the COO, owning day‑to‑day HR operations (offers and contracts, onboarding and offboarding, welfare, compliance) and acting as a reference point for managers and employees on people processes. You will also coordinate our hiring process, from job postings and early screening steps to supporting later interview stages. Your work will bring structure, clarity and visibility to everything related to people at indigo.ai. Key ResponsibilitiesOwn day‑to‑day HR operations: job offers, contracts, onboarding and termination operations, internship & apprenticeship activations, and related documentation. Manage the relationship and workflows with our labor consultant and payroll provider (bonuses, welfare, fringe benefits, leaves, disability hiring, strikes, etc.). Support and coordinate the end‑to‑end Hiring Process: create and manage job postings on the ATS, handle hiring requests and candidate pipelines, run the first screening steps (ATS review and 1st calls), and coordinate later‑stage interviews, assessments and offers, ensuring consistency across teams and a smooth candidate experience. Coordinate onboarding and offboarding: checklists, devices and tools, access to systems, welfare setup, badges, policies, and



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