Operations Manager

Overview At Amazon, we pioneer. We also treat every day just like it’s day one. And we never sit still while we do it. Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you. We’re seeking an experienced, Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers: these sit at the heart of Amazon’s world-class, rapidly growing business. They’re where we manage our fast-moving inventory and where we developed our smart, industry-leading workflows. As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage. You’ll also roll up your sleeves and get involved whenever necessary. You’ll be directly responsible for managing a team of Area Managers and their direct reports, and you will report to the Senior Operations Manager of your Fulfillment Center. Your leadership should motivate and inspire your teams, while planning schedules and activities that balance team needs with business requirements. You’ll lead on numerous process improvement projects with the aim of streamlining activities for yourself and your team, with ideas and innovations that could be rolled out across the Amazon network. ResponsibilitiesMaintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site Become a subject matter expert on specific, larger-scale processes and activities within FCs, such as 5S audits In your inventory control and systems environment, manage timely data collection and update operations metrics on an hourly basis Aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels Implement process changes and contribute to cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations networkBasic QualificationsPossess a degree from an accredited institution Previous experience in leading large, diverse teams Excellent communication skills, both verbal and written Competent in two or more production or supply chain areas, with a track record in a similar, fast-paced logistics, distribution or manufacturing environment Ability to manage details, establish and carry out root cause analysis, and analyze data Thrive on change and are willing to relocate if necessary Excellent written and spoken English Work shifts, including weekends, in an operational 7/365 environmentPreferred QualificationsIdeally degree qualified in Engineering or a Supply Chain/Logistics/Manufacturing related discipline or MBA graduate Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageousWhat We Offer and Diversity We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and