Customer Success Manager
2 settimane fa
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post‑sale journey to maximize the value of their ServiceNow investment. You will build strategic, long‑term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data‑driven insights, and continuous collaboration with internal teams. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership. What You Get To Do In This Role Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post‑sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment. Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short‑term and long‑term success. Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention. Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed. Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross‑functional teams to ensure swift resolution. Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives. Cross‑Functional Collaboration: Partner closely with Sales,
-
Customer Success Manager
5 giorni fa
WorkFromHome, Italia Xsolla A tempo pienoОбязанности Мы ищем стратегически мыслящего и проактивного Customer Success Manager для управления портфелем клиентов. Ваша задача — выстраивать партнерские отношения с клиентами, помогать им достигать...
-
Customer Success Manager
5 giorni fa
WorkFromHome, Italia Volt IQ A tempo pienoVolt IQ | Gestalte die Zukunft der Unternehmensautomatisierung Künstliche Intelligenz revolutioniert gerade, wie Unternehmen arbeiten – und du kannst an vorderster Front dabei sein. Als Customer Success Manager gestaltest du nicht nur Kundenbeziehungen, sondern trägst aktiv zum Aufbau neuer Prozesse, Methoden und Best Practices in einem völlig neuen...
-
Customer Success Manager
2 settimane fa
WorkFromHome, Italia Page Personnel Italia SPA A tempo pienoSoluzioni software per la digitalizzazione dei processi di acquisto Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...
-
Customer Success Manager
2 settimane fa
WorkFromHome, Italia BMC Software A tempo pienoBasic Information Job Name: Principal Customer Success Mgr - CSM - Italy Country: Italy State: NA City: Milan Date Published: 27-Jan-2026 Job ID: 46288 Travel: up to 25% Secondary locations: ITA Rome - Europa Description and Requirements CareerArc Code: CA-MS #LI-MS2 Remote: #LI-Remote This Is Helix. Powered by You. At BMC Helix, we don’t do ordinary....
-
Customer Success Manager
2 settimane fa
WorkFromHome, Italia Baker Hughes Gruppe A tempo pienoOverview Do you enjoy working with cutting-edge technology? Would you like to help shape the future of our global energy? Join our Team! We are looking for a Customer Success Manager to join our team and ensure our customers achieve maximum value from our digital products and services. As a CSM, you will act as a trusted advisor, driving adoption,...
-
Customer Success Manager
4 settimane fa
WorkFromHome, Italia Dev world srl A tempo pieno2 giorni fa Do you enjoy working with cutting‑edge technology? Would you like to help shape the future of our global energy? Join our Team! We are looking for a Customer Success Manager to join our team and ensure our customers achieve maximum value from our digital products and services. As a CSM, you will act as a trusted advisor, driving adoption,...
-
Customer Success Manager
4 settimane fa
WorkFromHome, Italia Relais & Châteaux A tempo pienoDo you enjoy working with cutting‑edge technology? Would you like to help shape the future of our global energy? Join our Team! We are looking for a Customer Success Manager to join our team and ensure our customers achieve maximum value from our digital products and services. As a CSM, you will act as a trusted advisor, driving adoption, engagement, and...
-
Customer Success Manager
6 giorni fa
WorkFromHome, Italia BMC Software A tempo pienoOverview Basic Information Job Name : Principal Customer Success Mgr - CSM - Italy Country : Italy State : NA City : Milan Date Published : 27-Jan-2026 Job ID : 46288 Travel : up to 25% Secondary locations : ITA Rome - Europa Remote : #LI-Remote This Is Helix. Powered by You. At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the...
-
Customer Success Manager
2 settimane fa
WorkFromHome, Italia Sur Global A tempo pienoOverview As a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal. Responsibilities Act as the primary...
-
Customer Success Manager
2 settimane fa
WorkFromHome, Italia Mongodb A tempo pienoOverview OverviewIndividuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also...
