Guest Relations Manager

1 giorno fa

Rome, Italia Hotel Domani A tempo pieno

OverviewReady to elevate guest experiences and represent the highest standards of luxury hospitality?As we prepare for our imminent reopening, we are seeking a Guest Relations Manager to join our Front Office Team.Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.Serenity permeates the hotel’s exclusive environment, enhanced by the hotel's heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids\' club – ensuring an unforgettable stay.The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.Role DescriptionAs Guest Relations Manager, you will be the ambassador of the resort’s luxury hospitality standards, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. You will lead the guest relations team, oversee VIP coordination, personalize the guest experience, and work closely with all departments to create meaningful and memorable stays.What We’re Looking ForPrevious experience as Guest Relations Manager, Front Office leader, or luxury guest experience roleExceptional communication, emotional intelligence, and interpersonal skillsStrong leadership abilities and a passion for personalized serviceHigh level of professionalism, discretion, and elegance in guest interactionAbility to manage pressure, resolve issues, and think creativelyStrong organizational skills and attention to detailProficiency with PMS and guest experience platformsFluent in English and Italian (additional languages are a strong advantage)A warm, engaging, and service-driven personality aligned with luxury hospitality standardsAdditional InformationLocation : Venice, Italy –Based on San Clemente Island, Venice (daily boat transfers required)Type of work : Full timeFlexible schedule including weekends, holidays, and peak periodsYou must possess the legal right to work in ItalyWhat We OfferA key role in shaping guest experiences within one of Europe’s most prestigious luxury resortsOpportunity to work in a stunning historical property immersed in art, culture, and heritageCompetitive compensation and benefits packageProfessional development and training opportunitiesAccommodation, meals, uniform, and other on-property benefitsA dynamic, supportive, and international team environmentApply NowSend your CV and cover letter to : and quote the reference LT – Guest Relations Manager in the subject line.J-18808-Ljbffr#J-18808-Ljbffr

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