Guest Relations Specialist
2 giorni fa
OverviewLindbergh Hotels is a distinguished group of luxury hotels and resorts located in Italy, specifically in the regions of Marche, Sicily, Umbria, and Emilia Romagna. Founded by Nardo Filippetti, the group embodies values of elegance, Italian character, and personalized service. Each hotel is designed to offer a unique experience, blending local traditions with modern hospitality. Lindbergh Hotels is always on the lookout for talented and passionate professionals to join our team. As we continue to grow and deliver exceptional guest experiences, we are seeking dynamic Guest Relations Agent for our Excelsior Hotel SPA & Lido in Pesaro.Position OverviewYou will play a key role in delivering exceptional and personalized guest experiences throughout every stage of the stay. You will be actively involved in daily Guest Relations operations, acting as a central point of contact for guests and internal departments.ResponsibilitiesContribute to the planning, preparation, and coordination of guest stays, ensuring every detail is carefully managedProvide timely and accurate follow-up to guest requests and preferencesAct as a liaison between Guest Relations and other departments, including Room Service, Food & Beverage, SPA & Wellness, Sporting Facilities, Reservations, Concierge, and Guest ServicesPromote hotel services and experiences effectively, supporting upselling and revenue objectivesApply and uphold Preferred Hotels & Resorts service standards, ensuring consistency and excellence in every guest interactionSupport a positive and collaborative team environment, encouraging open communication and high team moraleRepresent the Excelsior Hotel SPA & Lido brand at all times, embodying its values, mission, and visionEnsure guest satisfaction from pre-arrival through departure, offering continuous support and assistancePersonalize services according to individual guest needs and expectations, accommodating special requests whenever possibleDeliver ultra-luxury service with a refined, intuitive, and engaging approachProtect guest privacy and ensure the confidentiality and security of personal informationDemonstrate flexibility and cooperation with other departments when operational needs require itRequirementsAt least 2 years of experience in a Guest Relations role within a hospitality or luxury hotel environmentStrong organizational skills with a results-driven and excellence-oriented mindsetExcellent written and spoken knowledge of English and ItalianProfessional demeanor, problem-solving skills, and a genuine passion for guest satisfactionWhat we offerA seasonal contract with the possibility of renewal, in accordance with the National Collective Agreement for the Tourism IndustryEntry into a growing hotel group that values skill development and employee recognitionA stimulating, professional work environment focused on qualityFriends & Family rate valid across all Lindbergh group properties#J-18808-Ljbffr
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Guest relations specialist
4 ore fa
Rome, Italia Lindbergh Hotels A tempo pienoOverview Lindbergh Hotels is a distinguished group of luxury hotels and resorts located in Italy, specifically in the regions of Marche, Sicily, Umbria, and Emilia Romagna. Founded by Nardo Filippetti, the group embodies values of elegance, Italian character, and personalized service. Each hotel is designed to offer a unique experience, blending local...
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Guest Relations Specialist
2 settimane fa
Rome, Italia Lindbergh Hotels A tempo pienoLindbergh Hotelsis a distinguished group of luxury hotels and resorts located in Italy, specifically in the regions of Marche, Sicily, Umbria, and Emilia Romagna. Founded by Nardo Filippetti, the group embodies values of elegance, Italian character, and personalized service. Each hotel is designed to offer a unique experience, blending local traditions with...
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Guest Relations Agent
3 giorni fa
Rome, Italia Hosco.com A tempo pienoGUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager. Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the...
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Guest Relations Agent
6 giorni fa
Rome, Italia Hosco.com A tempo pienoGUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests' disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager.Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company...
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Guest Relations Manager
1 giorno fa
Rome, Italia Hotel Domani A tempo pienoOverviewReady to elevate guest experiences and represent the highest standards of luxury hospitality?As we prepare for our imminent reopening, we are seeking a Guest Relations Manager to join our Front Office Team.Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses...
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Luxury Guest Relations Manager — Venice Resort
1 giorno fa
Rome, Italia Hotel Domani A tempo pienoA prestigious luxury resort in Venice is seeking a Guest Relations Manager to lead the guest relations team and enhance guest experiences. The ideal candidate will have previous experience in luxury hospitality, exceptional communication skills, and a passion for personalized service. Offering competitive compensation, professional development, and a...
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Guest Relations Agent
5 giorni fa
Rome, Latium, 62, Italia InterContinental Rome Ambasciatori Palace by IHG A tempo pienoFor our International Luxury Hotel Brand located in the heart of Rome, we are looking for a passionate and efficient **Guest Relations Agent** to provide high-quality service to our hotel guests. In this role, you need to be an excellent communicator who can stay positive when facing difficult situations. Your main aim will be to deliver memorable guest...
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Guest relations agent senior
1 settimana fa
Rome, Italia Fresia RE S.p.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest relations agent senior
1 settimana fa
Rome, Italia Fresia RE S.p.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations Agent Senior
3 giorni fa
Rome, Italia Fresia RE S.p.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
