Guest Relations Agent

23 ore fa

Rome, Italia Hosco.com A tempo pieno

GUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager. Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company policies, procedures and standards;• Address complaints (escalating to the Guest Relations Manager when needed) and go the extra mile to make sure our Guests are satisfied; • Responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay;• Ensure daily presence in the outlets, to ensure guest satisfaction & feedback on stay;• Assistance to Front Office for Check-in procedures when required;• Maintain the Guest database for future bookings, considering the preferences and updates guest profiles accordingly;• Assist (together with the Guest Relations Manager) travel agents in the absence of the Sales Team representative;• Ensure consistent communication between department managers, following up on guest requests and complaints;• Promote the hotel outlets and activities. We offer:• Temporary contract (maternity cover) according to C.C.N.L. Settore Turismo.• Learning & development activities and career opportunities.• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".• Staff celebrations. Competencies required:• Collaboration: Be able and willing to work as a team within the department and with other departments. • Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. • Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. • Technical Skills: Demonstrate technical competence and knowledge related to the role. Other requirements:• Professional experience, preferably at international level, in the same role;• Advanced level of English knowledge. A third language is preferred;• Knowledge of hotel management software (e.g. Opera);• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);• Strong passion for hospitality and attention to details. Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03). by helplavoro.it

  • Guest Relations Agent Senior

    24 ore fa

    Rome, Italia Fresia RE S.p.A. A tempo pieno

    Palazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato! Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello...

  • Guest Relations Specialist

    3 giorni fa

    Rome, Italia Lindbergh Hotels A tempo pieno

    Lindbergh Hotelsis a distinguished group of luxury hotels and resorts located in Italy, specifically in the regions of Marche, Sicily, Umbria, and Emilia Romagna. Founded by Nardo Filippetti, the group embodies values of elegance, Italian character, and personalized service. Each hotel is designed to offer a unique experience, blending local traditions with...

  • Guest Experience Agent

    4 settimane fa

    Rome, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...

  • Guest Experience Agent

    3 settimane fa

    Rome, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...

  • Guest Experience Agent

    9 ore fa

    Rome, Provincia di Roma, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...

  • Guest Experience Agent

    1 giorno fa

    Rome, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...

  • Guest Experience Agent

    24 ore fa

    Rome, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of...

  • Guest Experience Agent

    8 ore fa

    Rome, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...

  • Guest experience agent

    1 settimana fa

    Rome, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...

  • Guest Experience Agent

    9 ore fa

    Rome, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...