Customer Service Representative
1 giorno fa
JOB DESCRIPTION:Job DescriptionAbout the RoleWe are seeking a dedicated Customer Service professional to deliver outstanding support to both internal and external stakeholders. This role involves managing order processing, pricing and billing inquiries, service requests, and complaint resolution, while ensuring full compliance with internal procedures and applicable regulations (e.g., ABBOTT Quality System). You will work independently and contribute actively to the success of the local Customer Service team. Key ResponsibilitiesFront OfficeProcess customer orders received via telephone. Investigate and resolve complaints promptly and professionally. Collaborate with internal teams to resolve pricing discrepancies. Issue credit notes for returns and complaints within procedural deadlines. Coordinate with approved couriers for deliveries and claims. Organize return shipments and manage PER processing with sales representatives. Back OfficeHandle orders received via email, fax, or post. Ensure accurate creation of sales orders and invoices. Generate documentation (packing lists, proforma invoices, credit notes). Execute timely and precise invoicing, including electronic formats. Monitor invoice issuance and follow up on backorders. Maintain master data (customers, materials, pricing). Support product tracking and FSCA (Field Safety Corrective Action) activities. GeneralParticipate in process improvement initiatives and cross-functional projects. Mentor and train junior team members. Ensure compliance with company policies and ethical standards. Education & CompetenciesUpper secondary/high school diploma (country-specific). Proven experience in Customer Service. Fluent in local language and proficient in English (written and spoken). Skilled in Microsoft Office and ERP systems (e.g., SAP). Strong organizational and communication skills. Customer-focused, team-oriented, and resilient under pressure. High integrity and adaptability in a dynamic environment. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY:Customer ServiceDIVISION:CRM Cardiac Rhythm ManagementLOCATION:Italy > Milan : Viale Edison 110, Edison Park CentreADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Not Applicable #J-18808-Ljbffr
-
Customer Service Representative
7 giorni fa
Milan, Italia apgroupholding A tempo pienoJob description Customer Service Representative - Categorie Protette L.68/99Zona di lavoro: Milano CentroContratto: Full TimeSiamo alla ricerca per la nostra società cliente di una risorsa da inserire con il ruolo di Customer Service Representative, appartenente alle categorie protette L.68/99 . La risorsa avrà il compito di gestire le richieste dei...
-
Customer service representative
1 giorno fa
Milan, Italia Altro A tempo pienoCustomer Service Representative - Categorie Protette L.68/99Zona di lavoro: Milano CentroContratto: Full TimeSiamo alla ricerca per la nostra società cliente di una risorsa da inserire con il ruolo di Customer Service Representative, appartenente alle categorie protette L.68/99.La risorsa avrà il compito di gestire le richieste dei clienti, fornendo...
-
Customer service representative
1 giorno fa
Milan, Italia Altro A tempo pienoCustomer Service Representative - Categorie Protette L.68/99 Zona di lavoro: Milano Centro Contratto: Full TimeSiamo alla ricerca per la nostra società cliente di una risorsa da inserire con il ruolo di Customer Service Representative, appartenente alle categorie protette L.68/99.La risorsa avrà il compito di gestire le richieste dei clienti, fornendo...
-
Customer Service Representative
6 giorni fa
Milan, Italia GIGROUP A tempo pienoPer azienda multinazionale operante nel settore delle vernici siamo alla ricerca di un/a: CUSTOMER SERVICE REPRESENTATIVE La risorsa sarà inserita presso il magazzino di Leini, dedicato al business delle Pavimentazioni della divisione EMEAI Protettivo e Marino. **ATTIVITA'**: Gestione del processo di ricezione e gestione degli ordini per una base di...
-
Customer Service Representative
1 giorno fa
Milan, Italia Altro A tempo pienoOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
-
Customer Service Representative
1 giorno fa
Milan, Italia Altro A tempo pienoOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
-
Italian Customer Service Representative
3 settimane fa
Milan, Italia CBTalents A tempo pienoCustomer Service Representative (Italian Speaking) Remote from Greece with Relocation Support Full-Time | Remote | Digital Projects | International Team Are you fluent in Italian and ready to take your career international? Join a global customer service team supporting well-known digital brandsfrom anywhere in Greece. Whether youre already based in Greece...
-
Customer Service Representative
1 giorno fa
Milan, Italia Altro A tempo pienoJOB DESCRIPTION: Job Description About the Role We are seeking a dedicated Customer Service professional to deliver outstanding support to both internal and external stakeholders. This role involves managing order processing, pricing and billing inquiries, service requests, and complaint resolution, while ensuring full compliance with internal procedures and...
-
Customer Support Representative
2 settimane fa
Milan, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You’ll Do • Deliver...
-
Global Logistics Customer Service Specialist
1 giorno fa
Milan, Italia Altro A tempo pienoA leading logistics company in Milano is seeking an International Customer Service Representative to provide exceptional customer service and coordinate international shipments. The ideal candidate will have strong communication skills and be able to resolve issues creatively. This position requires 1-2 years of experience, a college education is preferred,...
