Customer Success Manager
3 giorni fa
Customer Success Manager ServiceNow • Milan, Lombardy, Italy As a key member of the Customer Success team you will be a trusted advisor and single point of contact for your portfolio of customers guiding them on their post‑sale journey to maximize the value of their ServiceNow investment. You will build strategic long‑term relationships with customers, drive adoption and ensure business outcomes are achieved through personalized guidance, data‑driven insights and continuous collaboration with internal teams. This role combines strategic thinking, customer relationship management and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership. What You Get to Do in This Role:Drive Business Outcomes: Own a portfolio of customers guiding them through the entire post‑sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment. Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals and provide recommendations that drive both short‑term and long‑term success. Customer Success & Adoption: Drive adoption and product utilization across your accounts ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention. Create Tailored Success Plans: Develop personalized success plans for each customer with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights and adjust strategies as needed. Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross‑functional teams to ensure swift resolution. Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives. Cross‑Functional Collaboration: Partner closely with Sales,
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Customer Success Manager
3 giorni fa
Turbigo, Italia ServiceNow A tempo pienoCustomer Success Manager ServiceNow • Milan, Lombardy, ItalyAs a key member of the Customer Success team you will be a trusted advisor and single point of contact for your portfolio of customers guiding them on their post‑sale journey to maximize the value of their ServiceNow investment. You will build strategic long‑term relationships with customers,...
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Senior Customer Success Manager
23 ore fa
Turbigo, Italia Adobe A tempo pienoThe OpportunityWithin the Customer Success team at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars: Partnership, Adoption, and Value Realization.As a Customer Success Manager you will maximize value realization and return on investment in complex multi‑regional strategic...
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Strategic ServiceNow Customer Success Manager
3 giorni fa
Turbigo, Italia ServiceNow A tempo pienoA leading software company located in Lombardy is seeking a Customer Success Manager to facilitate customer success post-sales by guiding a portfolio. The role involves strategic relationship management, ensuring customer satisfaction, and driving business outcomes through a tailored success approach. The ideal candidate has extensive experience in SaaS...
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Strategic ServiceNow Customer Success Manager
3 giorni fa
Turbigo, Italia ServiceNow A tempo pienoA leading software company located in Lombardy is seeking a Customer Success Manager to facilitate customer success post-sales by guiding a portfolio. The role involves strategic relationship management, ensuring customer satisfaction, and driving business outcomes through a tailored success approach. The ideal candidate has extensive experience in SaaS...
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Customer Success Manager
3 giorni fa
Turbigo, Italia ServiceNow A tempo pienoCustomer Success Manager ServiceNow • Milan, Lombardy, Italy As a key member of the Customer Success team you will be a trusted advisor and single point of contact for your portfolio of customers guiding them on their post‑sale journey to maximize the value of their ServiceNow investment. You will build strategic long‑term relationships with customers,...
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Customer Success Manager
2 giorni fa
turbigo, Italia ServiceNow A tempo pienoCustomer Success Manager ServiceNow • Milan, Lombardy, ItalyAs a key member of the Customer Success team you will be a trusted advisor and single point of contact for your portfolio of customers guiding them on their post‑sale journey to maximize the value of their ServiceNow investment. You will build strategic long‑term relationships with customers,...
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Customer Success Manager, Senior Manager
22 ore fa
Turbigo, Italia Salesforce A tempo pienoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessOverviewAbout Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a...
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Senior Customer Success Manager
17 ore fa
turbigo, Italia Adobe A tempo pienoThe OpportunityWithin the Customer Success team at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars: Partnership, Adoption, and Value Realization.As a Customer Success Manager you will maximize value realization and return on investment in complex multi‑regional strategic...
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Customer Success Manager
3 giorni fa
Turbigo, Italia Docebo A tempo pienoAbout This Opportunity At Docebo AI we help teams move faster, perform better, and focus on the work that truly matters. Our learning platform uses smart, time‑saving tools to personalize training, cut busywork, and make learning feel like a superpower. We are building the future of learning with a team that loves to challenge the status quo. If you are...
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Senior Customer Success Manager
23 ore fa
Turbigo, Italia Adobe A tempo pienoThe Opportunity Within the Customer Success team at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars: Partnership, Adoption, and Value Realization. As a Customer Success Manager you will maximize value realization and return on investment in complex multi‑regional strategic...
