Field Service Engineer

Overview Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through their work, they deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work, where you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our GC/GCMS and GCMS-QQQ. ResponsibilitiesRespond to customer needs by providing repair, installation, upgrade and preventive maintenance activities Contact customers in a timely manner and schedule service efficiently Connect with manager and sales team to understand and meet customer needs and expectations Complete administrative paperwork and computer reports promptly and accurately Address customer requests for service and communicate proactively before, during and after service Maintain Agilent’s customer service reputation by aligning with all corporate policies and proceduresThis position requires regular travel to clients located in the Lazio, Umbria, Abruzzo and Campania region, as well as occasional support for additional customers across Italy when required. A company car will be provided for your convenience. QualificationsUniversity degree in Chemistry, Biochemistry, Biotechnology or similar. Minimum 2-3 years of relevant experience with GCMS/GCMS QQQ, preferably gained through technical support roles (troubleshooting, maintenance, and customer-facing technical support) or as end user. Full proficiency in Italian and good level of English (especially reading & understanding). A valid driving license.On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, and to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners. What we offerPermanent Contract Company Car Outstanding company culture Career development opportunities Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance A position within an international organization with exciting opportunitiesWe will make sure you get all the training and development opportunities you need to become the best in your field Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel, Shift, Duration, Job Function Travel Required: 50% of the Time Shift: Day Duration: No End Date Job Function: Services & Support #J-18808-Ljbffr