Customer Service Engineer
22 ore fa
The Big Picture As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional service delivery.What's in it for YouExperience personalized career journeys with growth-oriented development opportunities.Engage in purpose-driven work that makes a positive impact on society.Be part of a values-driven culture that fosters inclusivity and innovation.Placeholder for local benefitsStrong technical support and mentoring.Meaningful work with professional customers.Focus on career development.A package including of salary, commission, company car, private healthcare, life insurance, and more.Your Superpowers in ActionDiagnose and resolve complex technical issues for customers through remote support and on-site visits, ensuring minimal system downtime and maximum customer satisfaction.Install, maintain, and upgrade customer equipment according to specifications and quality standards, documenting all service activities thoroughly.Provide comprehensive technical training to customers on product operation, maintenance, and troubleshooting procedures.Maintain personal service spares issued and inventory records to the highest standard, ensuring all anomalies are quickly and effectively reported and resolved.Manage all required reporting in accordance with our SLAs: Service Documentation, Service Reports, Time Sheets, Expense Claims, etc. on a weekly basis.Collaborate with cross-functional teams including Global Technical support and Quality assurance to address product improvements based on field experience.Serve as a technical advisor to the sales team during pre-sales activities and product demonstrations.Basic qualificationsBachelor's to Master degree in Electronic Engineering or Biotechnology, or related technical field.Minimum 10 years of experience in a customer-facing technical support or service engineering role.Demonstrated expertise in troubleshooting complex technical systems and equipment.Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences.Willingness to travel up to 50% of the time to customer sites on TERRITORY.Full driving licensePreferred qualificationsExperience with life sciences, diagnostics, or laboratory instrumentation.Knowledge of regulatory requirements in relevant industries (e.g., ISO, FDA).Proficiency in both English and French languages.Experience in Service management software used for reporting Service activitiesBackground in training customers on technical products and systems.#J-18808-Ljbffr
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Customer Service Engineer
23 ore fa
Milan, Italia Altro A tempo pienoThe Big PictureAs a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional...
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Customer Service Manager
21 ore fa
Milan, Italia Momentive A tempo pienoJob Title: Customer Service ManagerSummary: In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team performance and contribute to a positive workplace. You will provide excellent customer service by leading and motivating the CS team, developing...
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Customer Service
1 settimana fa
Milan, Italia Biouty Srl A tempo pienoBiouty Srl, cerca per la propria sede di Milano una figura di: IMPIEGATA/O CUSTOMER SERVICE che, a diretto riporto della Responsabile Customer, si occuperà di offrire assistenza al cliente a 360°. Nello specifico: - evasione ordini tramite mail e gestionale - comunicazione con il corriere - contatto diretto con il magazzino - interfaccia l’ufficio...
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Customer Service
6 giorni fa
Milan, Provincia di Milano, Italia Biouty Srl A tempo pienoBiouty Srl, cerca per la propria sede di Milano una figura di: IMPIEGATA/O CUSTOMER SERVICE che, a diretto riporto della Responsabile Customer, si occuperà di offrire assistenza al cliente a 360°. Nello specifico: - evasione ordini tramite mail e gestionale - comunicazione con il corriere - contatto diretto con il magazzino - interfaccia l’ufficio...
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Field Service Engineer
7 giorni fa
Milan, Italia Altro A tempo pienoA global technology company is seeking a Customer Engineer Thermal Management in Milan, Italy. The role involves supporting the Thermal maintenance team with maintenance tasks, monitoring inventory, and ensuring safe operations of chiller systems. The ideal candidate has experience in air conditioning technical service, excellent customer service skills, and...
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Customer Service
4 settimane fa
Milan, Italia Biouty Srl A tempo pienoBiouty Srl, cerca per la propria sede di Milano una figura di:IMPIEGATA/O CUSTOMER SERVICEche, a diretto riporto della Responsabile Customer, si occuperà di offrire assistenza al cliente a 360°.Nello specifico:- evasione ordini tramite mail e gestionale- comunicazione con il corriere- contatto diretto con il magazzino- interfaccia l’ufficio marketing e...
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Technical Service Engineer
23 ore fa
Milan, Italia Altro A tempo pienoOverview The OpportunityThe Technical Service Organisation has currently an open position for a Technical Service Engineer to join our team. We are looking for a motivated person with gained experience, focusing on in-house technical, maintenance, calibrate, and validate and repairing our sold portfolio laboratory instruments.Profile The purpose of the...
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Technical Service Engineer
22 ore fa
Milan, Italia Altro A tempo pienoOverviewThe Opportunity The Technical Service Organisation has currently an open position for a Technical Service Engineer to join our team. We are looking for a motivated person with gained experience, focusing on in-house technical, maintenance, calibrate, and validate and repairing our sold portfolio laboratory instruments. ProfileThe purpose of the...
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Manager Customer Service
1 giorno fa
Milan, Italia Altro A tempo pienoPrimary Function of Position :Lead the Customer Service team organize and manage activities to ensure a world class experience is delivered to external and internal customers throughout the use of best practices and continuous process improvement. Responsible that the training activities are deployed in accordance to our needs and delivered on time and...
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Strategic consulting Associate
2 giorni fa
Milan, Italia Customer Analytics Italia A tempo pienoCompany Overview We are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness. With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized...
