Front Desk Manager
4 giorni fa
Descrizione dell’offerta di lavoroThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision‑making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.Employment type.Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.Experience in handling 100+ guests in a 4–5-star hotel.Experience in handling and supervising 30+ Team Members in Guest Services Department.Must be willing to work under pressure.Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German (preferred conversational proficiency).QualificationsMore than 4 years experience in a Front Desk Managerial or General Manager role in a boutique or 4–5Star hotel.Experience handling 100+ guests in a 4–5-star hotel.Experience supervising 30+ Team Members in Guest Services Department.Willingness to work under pressure.Conversational proficiency in Spanish, Italian, Portuguese, French or German.Essential Duties & ResponsibilitiesPerform duties in accordance with Celebrity Cruises WAYS standards, standards of excellence, public health guidelines, key performance indicators, environmental and safety policies.Maintain constant professionalism and emergency preparedness within Front Desk Operations, representing the ship and Guest Relations for all interactions and calls, providing impeccable personalized service to internal and external guests and crew.Execute the ability to resolve issues vision, hold accountability over team development and performance, foster healthy financial figures and guest satisfaction results.Champion strong administrative skills, capture metrics such as guest counts, desk volume, concern content and interaction analysis.Communicate inventory, program access and maintenance requirements, steward work areas and tools.Ensure due diligence, care and attention to detail in all interactions and operations, focusing on precision during financial transactions and cash float operations.Respond to escalated guest concerns in an upscale, considerate, professional and positive manner, showing empathy and actively listening.#J-18808-Ljbffr
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Front Desk Manager
4 giorni fa
Giuliano di Roma, Italia Celebrity Cruises A tempo pienoDescrizione dell’offerta di lavoro The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine...
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Front Desk Manager
4 giorni fa
Roma, Italia Celebrity Cruises A tempo pienoDescrizione dell’offerta di lavoro The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine...
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Giuliano di Roma, Italia Celebrity Cruises A tempo pienoUna compagnia di crociere rinomata cerca un Front Desk Manager a Roma con oltre 4 anni di esperienza in ruoli dirigenziali in hotel 4–5 stelle. Il candidato ideale avrà eccellenti capacità comunicative e organizzative, esperienza nella gestione di un ampio volume di ospiti e nel supervisionare team. Richiesta anche la disponibilità a lavorare sotto...
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Guest Experience Lead | Front Desk
7 ore fa
Roma, Italia Marriott Hotels Resorts A tempo pienoA leading hospitality company in Rome seeks a full-time Front Desk Manager to ensure exceptional guest experiences through effective management of front desk operations. Responsibilities include overseeing daily operations, resolving guest issues, training team members, and maintaining quality service standards. The ideal candidate will have a high school...
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Front Desk Agent
1 settimana fa
Roma, Italia PACINI GROUP A tempo pienoThe Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! **Responsibilities** The Front Desk Agent will be tasked with the following duties, responsibilities, and assignments: - Efficiently manage the check-in and check-out process, ensuring a smooth and welcoming experience for all guests. -...
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Leader Front Desk
2 giorni fa
Giuliano di Roma, Italia Robert Walters A tempo pienoUna multinazionale nel settore medicale sta cercando un responsabile per il coordinamento dell'area front desk in una nota struttura ospedaliera a Roma. Il candidato ideale avrà forti doti di leadership, esperienza nella gestione di team di oltre 40 persone e capacità di innovare strategicamente. Questa posizione comporta la supervisione della customer...
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Front Desk Receptionist
2 settimane fa
Roma, Italia Raeli hotels A tempo pienoGruppo alberghiero di 8 strutture in zona Roma Termini ricerca profilo come Front desk receptionist da inserire **immediatamente** in organico. - Si richiede disponibilità a lavorare su turni e conoscenza **almeno** della lingua inglese. - Preferibile esperienza pregressa nello stesso ambito o similare. - Inserimento in un contesto giovane e dinamico. -...
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Receptionist / Front Desk - Valsugana
2 giorni fa
Provincia di Trento, Trentino-Alto Adige, Italia Denti Doc srl A tempo pienoHDental, network di ambulatori odontoiatrici in forte espansione su tutto il territorio nazionale, è alla ricerca di un/una **RECEPTIONIST / FRONT DESK - VALSUGANA**: Il / La front desk si occuperà dell’accoglienza dei pazienti, gestirà le agende dei medici e dei Clinic Manager ed inoltre svolgerà tutte le varie attività di segreteria amministrativo...
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Roma, Italia Celebrity Cruises A tempo pienoUna compagnia di crociere rinomata cerca un Front Desk Manager a Roma con oltre 4 anni di esperienza in ruoli dirigenziali in hotel 4–5 stelle. Il candidato ideale avrà eccellenti capacità comunicative e organizzative, esperienza nella gestione di un ampio volume di ospiti e nel supervisionare team. Richiesta anche la disponibilità a lavorare sotto...
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Front Desk Agent
13 ore fa
Roma, Italia Seltis Hub S.r.l. A tempo pienoSeltisHub Management Seach, per azienda cliente multinazionale spagnola operante nel settore hospitaly ricerca **Posizione**: Un/a **Front Desk Agent** La risorsa, riportando al responsabile del front office, si occuperà di: Controllo degli accessi all'edificio; controllo dell'occupazione degli appartamenti, assistenza clienti; attenzione e gestione degli...
