Customer Success Manager
1 giorno fa
2 days ago Be among the first 25 applicantsCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post‑sale journey to maximize the value of their ServiceNow investment. You will build strategic, long‑term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data‑driven insights, and continuous collaboration with internal teams.This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership.What You Get To Do In This RoleDrive Business Outcomes: Own a portfolio of customers, guiding them through the entire post‑sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short‑term and long‑term success.Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross‑functional teams to ensure swift resolution.Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.Cross‑Functional Collaboration: Partner closely with Sales,
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Customer Success Manager
1 giorno fa
Via Milano, Italia DATLAS A tempo pienoAiutiamo le aziende a trasformare processi e operations attraverso soluzioni digitali end-to-end, creando valore concreto e migliorando l’esperienza dei clienti finali. Progettiamo, integriamo e ottimizziamo processi operativi per rendere l’innovazione un vero vantaggio competitivo.Il ruoloStiamo cercando una persona da inserire come Customer Success...
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Customer Success Manager
1 settimana fa
Via Milano, Italia LHH A tempo pienoPer innovativa azienda toscana stiamo selezionando un brillante e ambizioso profilo di Customer Success Manager. Questa figura avrà la responsabilità di instaurare con i clienti una relazione sul lungo periodo con l'obiettivo di guidarli nelle loro scelte, gestendo la trattativa commerciale in ogni fase.Responsibilities- Gestire un portafoglio di clienti,...
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Senior AI Customer Success Manager
5 giorni fa
Via Milano, Italia indigo.ai A tempo pienoJoin to apply for the Senior AI Customer Success Manager role at indigo.ai.indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e‑commerce to evolve...
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milano, Italia Evolved Success A tempo pienoCompany DescriptionAt Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom.Our business revolves around providing, success education that equips...
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milano, Italia Evolved Success A tempo pienoCompany DescriptionAt Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom.Our business revolves around providing, success education that equips...
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Customer Success Manager
2 settimane fa
Milano, Italia HAYS A tempo pienoCustomer Success Manager, IT, IOT **La tua nuova azienda** Per una realtà IT, focalizzata sulla vendita di soluzioni Hardware e Software per il mondo Fashion, Retail, Automotive e Manufacturing siamo alla ricerca di un Customer Success Manager. **Il tuo nuovo ruolo** Il Customer Success Manager sarà responsabile della creazione e dello sviluppo delle...
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Milano, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there's another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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Milano, Italia Evolved Success A tempo pienoCompany DescriptionAt Evolved Success, we believe that success in corporate is only the beginning.Many professionals reach the top of their retail or marketing careers only to realise there's another mountain ahead — one that calls for more purpose, creativity, and freedom.Our business revolves around providing, success education that equips professionals...
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Customer Success Manager
1 giorno fa
Via Milano, Italia ServiceNow A tempo pieno2 days ago Be among the first 25 applicants Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of...
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Via Milano, Italia DATLAS A tempo pienoUn'azienda di digital transformation cerca un Customer Success Manager per gestire relazioni con clienti strategici e monitorare le performance. La figura ideale deve avere esperienza in Customer Success, capacità relazionali e competenze analitiche. Sarà responsabile di garantire il successo dei clienti attraverso una gestione attenta e proattiva....
