Senior Analyst

DescriptionWe are seeking a talented individual to join our team. This role will be based in Milan.We will count on you toYou will join the Marsh McLennan Group IT support team, which provides support for technology assets and manages incidents for internal customers (colleagues), provides training on the tools used, and manages the IT infrastructure for the Oliver Wyman Group company.What you will loveA close-knit teamWorking in a dynamic, collaborative, attentive, and stimulating international environmentSupporting the Oliver Wyman Group branch in Italy and Greece (over 200 employees)Working in a constantly evolving environment and supporting various IT projectsInteracting with various international corporate teamsWhat you need to haveAnalyze and resolve first- and second-level incidentsPrepare, provide support, and deliver laptops and phones used by our employeesManage escalated incidents or requests requiring higher technical expertise or the involvement of subject matter experts internationallyMonitor activities using our internal incident management tool ServiceNow (opening, managing, and resolving/closing cases)Collaborate with international IT teams and participate in migrations and rolloutsPrerequisitesAt least 3 years of experience, ideally in an IT services companyGood knowledge of the Windows operating system and laptop hardwareDemonstrate good interpersonal skills and teamwork abilityAbility to work under pressure, appropriately manage priorities and available timeAutonomous, rigorous, motivated, and focused on internal customer satisfactionAbility to summarize and manage multiple issues simultaneouslyEffective communicationCritical thinking, providing suggestionsWhat makes you stand outYour motivation and mental attitudeYour knowledge of the IT worldYour expertise in providing IT supportYour focus on internal customer satisfactionA good level of English, both written and spokenKnowledge of ServiceNow, willingness to travel occasionally, and willingness to work exceptional weekends will be considered a plus.Why join our teamWe help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.ITACosa ti aspettaEntrerai a far parte del team di supporto IT del Gruppo MarshMcLennan, che fornisce assistenza sugli asset tecnologici e gestisce gli incident dei Clienti interni (colleghi), si occupa della formazione sugli strumenti utilizzati e gestisce l'infrastruttura IT per la società del gruppo Oliver Wyman.Cosa ti piaceràUn team affiatatoLavorare in un ambiente internazionale dinamico, collaborativo, attento e stimolanteSupportare la filiale del gruppo Oliver Wyman in Italia e in Grecia (oltre 200 dipendenti)Lavorare in un ambiente in continua evoluzione e supportare i vari progetti ITInteragire con i diversi team internazionali aziendaliContiamo su di te perAnalizzare e risolvere gli interventi di primo e secondo livelloPreparare, fornire supporto e consegnare i laptop e i telefoni utilizzati dai nostri dipendentiGestire escalation di incident o richieste che richiedano competenze tecniche più elevate o l'intervento di subject matter experts a livello internazionaleMonitorare le attività tramite il nostro strumento interno di incident managementServiceNow (apertura, gestione e chiusura dei casi)Collaborare con i team IT internazionali e partecipare a migrazioni e roll-outsPrerequisitiAlmeno 3 anni di esperienza, idealmente in un'azienda di servizi ITBuona conoscenza del sistema operativo Windows e dell’hardware dei laptopDimostrare buone capacità interpersonali e capacità di lavorare in teamEssere in grado di lavorare sotto stress, gestire opportunamente le priorità e il tempo a disposizioneEssere autonomi, rigorosi, motivati e orientati alla soddisfazione dei Clienti interniCapacità di riassumere e gestire più problemi contemporaneamenteComunicare efficacementeAvere spirito critico, fornire suggerimentiCosa farà la differenzaLa tua motivazione e il tuo atteggiamento mentaleLa tua conoscenza del mondo ITLa tua competenza nell’erogare supporto ITIl tuo orientamento alla soddisfazione dei Clienti interniUn buon livello di inglese, sia scritto che parlatoSarà considerato un plus la conoscenza di ServiceNow, la disponibilità ad effettuare trasferte saltuarie e di lavorare eccezionalmente nel weekendMarsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.#J-18808-Ljbffr